Support Engineer
hace 2 semanas
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in Latin America . As a Support Engineer, you will play a crucial role in ensuring the smooth operation of software products by providing technical assistance to customers. You will troubleshoot and resolve complex issues, collaborate closely with engineering and product teams, and contribute to improving internal tools and processes. This role balances hands-on technical work with customer-facing problem solving, offering the opportunity to make a direct impact on customer satisfaction and product reliability. You will work in a remote, collaborative environment, supporting a diverse customer base while continuously learning and growing your technical skills. Accountabilities Handle first-level technical support tickets, investigating and resolving issues in a timely manner Participate in a nighttime on-call rotation (weekdays) to address urgent customer issues Collaborate with engineering, product, and other teams to improve the overall customer experience Work on internal tooling, minor coding tasks, and process improvements to enhance support efficiency Provide clear and accurate documentation of support cases and resolutions Identify recurring issues and propose solutions to prevent future problems Requirements High proficiency in English, both written and verbal Comfortable using tools like Postman or curl to reproduce and debug issues with REST APIs Ability to read and write workable code in languages such as Python, TypeScript, or Ruby Proficiency in SQL for data investigation and troubleshooting Experience in technical support or software engineering Strong attention to detail and ability to think holistically about issues Customer-oriented mindset with excellent problem-solving skills and curiosity to ask questions Benefits Fully remote work environment across Latin America Fast-paced, collaborative, and learning-focused environment Generous paid time off, quarterly company-wide recharge days, and wellness stipends ⚡ Opportunity to work closely with engineering teams and gain hands-on experience in troubleshooting and support Exposure to technical challenges across API integration, software debugging, and internal tooling Location: Bogota, D.C., Capital District, Colombia (fully remote). Employment type: Full-time. Posted 1 week ago. #J-18808-Ljbffr
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Technical Support Engineer
hace 5 días
WorkFromHome, Colombia Red Hat A tiempo completoJoin to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support...
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Technical Support Engineer
hace 5 días
WorkFromHome, Colombia Red Hat, Inc. A tiempo completoTechnical Support Engineer page is loaded## Technical Support Engineerremote type: Remotelocations: Remote Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R- The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! Our...
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Desktop Support Engineer
hace 2 semanas
WorkFromHome, Colombia Sharp Brains A tiempo completoTechnical Support Engineer – Remote Provide first‑level support for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot common issues related to: Windows 10/11 OS Microsoft Office / O365 Network connectivity (Wi‑Fi/LAN/VPN) Email, password, and login problems Hardware failures (keyboard, mouse, display, battery) Ticket Management...
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Remote Technical Support Engineer – DevTools
hace 16 horas
WorkFromHome, Colombia The Global Talent Co. A tiempo completoA leading technology solutions provider is seeking a Technical Support Engineer who will bridge developers and product innovation. The role involves troubleshooting SDK and API issues, managing inbound support requests, and collaborating closely with engineering teams. Ideal candidates will have over 5 years of technical support experience and strong...
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Support Engineer Specialist
hace 16 horas
WorkFromHome, Colombia ScotiaTech A tiempo completoScotiaTech Bogota, D.C., Capital District, Colombia Support Engineer Specialist Join to apply for the Support Engineer Specialist role at ScotiaTech Requisition ID: We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose The Support Engineer will be working in a cross functional technology team responsible...
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Remote Desktop Support Engineer
hace 2 semanas
WorkFromHome, Colombia Sharp Brains A tiempo completoA leading technology company is looking for a Technical Support Engineer to provide first-level IT support. This role involves troubleshooting issues related to desktops, laptops, and software applications like Windows and Microsoft Office. You will also manage incident logs in ITSM tools and assist users with device setups. Candidates should have strong...
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Remote AI
hace 5 días
WorkFromHome, Colombia Snowplow A tiempo completoA global leader in customer data infrastructure is seeking a Customer Support Engineer to provide technical support for their innovative products. This role involves tackling complex issues, working with a collaborative team, and utilizing AI technologies. Ideal candidates will have strong problem-solving skills, empathy, and a background in technology or...
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Senior Data Support Engineer
hace 4 días
WorkFromHome, Colombia N-iX A tiempo completoMiddle/Senior Data Support Engineer – N-iX N-iX is looking for a passionate, skilled and motivated Middle/Senior Data Support Engineer to join the team. Our customer is the leading school transportation solutions provider in North America, completing 5 million student journeys daily and serving 1,100 school district contracts. N-iX collaborates on...
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Remote AI-Enhanced Technical Support Engineer
hace 5 días
WorkFromHome, Colombia Crossover A tiempo completoA remote job platform is seeking a Technical Support Engineer to provide superior customer support by examining complex issues not solvable by AI. This long-term contractor role requires advanced proficiency with generative AI tools and a minimum of three years' experience in technical support. Applicants must be located in North or South America. The...
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Remote AI-Driven Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoA leading software firm is seeking a Technical Support Engineer to tackle complex support tickets escalated by AI systems. Candidates must have at least 3 years of technical customer support experience and advanced proficiency with generative AI. This full-time role requires immediate productivity across multiple products and offers $60,000 per year along...
