Senior Manager Fraud Program IB

Purpose

Contributes to the overall success of the International Banking Fraud Management team, focused on leading and overseeing Fraud projects for International Banking, ensuring specific individual goals, plans and initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are following governing regulations, Finance policies and internal policies and procedures.

Accountabilities

• Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Support a complex portfolio of project/strategic initiatives with numerous interdependences, often involving multiple internal and external constituents, matrixed partners, and stakeholders across multiple geographies.
• Maintain alignment between the International Banking Fraud organizations' project portfolio and International Banking priorities, taking into consideration business needs and challenges. Ensure there is a clear linkage between the business vision / context and the project scope and objectives. Ensures that mechanisms to measure benefits are set up for each project.
• Responsible for the development and monitoring of key initiatives: Develops and manages projects as assigned, including seeking a view to digital and other technology initiatives that may be relevant to Fraud and require Fraud involvement including Integrations.
• Provides ongoing strategic and tactical support to the relevant Fraud team, Technology/Digital teams, and project leaders in the implementation of their business strategies and initiatives.
• Works closely with the International Banking Fraud teams across IB to understand and determine ways to address / remove obstacles.
• Work directly with Global Fraud Technology and Global Technology/Systems teams to support key project activities such as interim funding, business case development, and design/implementation.
• Consolidate and report Fraud project status / progress to Director, Fraud Program and Fraud Executives as required. Maintain all documentation monitoring project status, critical path, potential risks that could significantly impact project performance, critical issues.
• Build strong relationships with functional areas and promote communications with local Fraud, IT&S, Risk Management, Finance, and other stakeholders. Ensure that Fraud projects receive sufficient attention and, where necessary, escalate issues to team leadership so that needs are met, and discrepancies are resolved. Works to build effective partnerships across different functions to obtain funding for Fraud projects.
• Work closely with Global Fraud Technology team to design and implement effective architecture solutions that are consistent with the Fraud Technology Target Operating Model, and plan costings for technology roadmap in the supported countries.
• Build and sustain relationships with key Product, Engineering, and Innovation in the International Banking Digital organizations. Provide regular updates on Digital roadmaps in each relevant market. Engage directly with external vendors (such as fintechs and systems providers) to gather information and facilitate project activities such as costing and design/implementation.
• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct.
• Champion a high-performance environment and contributes to inclusive work environment.

Reporting Relationships

Primary Manager: Director, International Fraud Program Delivery

Direct Reports: No Direct Reports

Shared Reports (solid/dotted if applicable): No Direct Reports

Dimensions

• Responsible for supporting Fraud projects (owned within and outside of Fraud) within the International Banking Regions.
• Support Fraud Management Group and affiliates on system, process, and people integration across the various projects.
• Ability to build strong relationships across levels and geographies to positively influence work outcomes and achieve results.

Education / Experience / Other Information

• Bachelor's degree is required.
• MBA (or equivalent) is an asset but not a requirement.
• PMP training or designation preferred.
• Bilingual fluency in both English and Spanish.
• Working knowledge of retail credit products, consumer credit lifecycle, risk management.
• Knowledge of business analysis / project management methodologies and tools.
• Expert knowledge of MS applications (Word, Excel, Project, PowerPoint).
• 2-3+ years' retail banking experience.
• 2-3 years' project management experience.
• Previous Fraud experience considered an asset.
• Strong communication / presentation skills, written and verbal.

# LI - Hybrid