Customer Success Manager
hace 2 días
Overview This Customer Success Manager in Colombia manages a portfolio of enterprise customers across North America, ensuring successful onboarding, adoption, and value realization. The role acts as a strategic partner to senior stakeholders, building trust and helping customers achieve measurable outcomes while driving retention, renewals, and expansion. Responsibilities Co‑own and manage a portfolio of enterprise customers, driving onboarding, adoption, and long‑term value. Build and maintain trusted relationships with senior customer stakeholders, providing strategic guidance. Lead enablement sessions, workshops, QBRs, and other customer‑facing activities. Monitor account health, usage metrics, and risk factors, taking proactive action where needed. Act as the voice of the customer internally, influencing product development and customer experience improvements. Collaborate with Sales on handovers, renewals, and growth opportunities. Contribute to scalable success frameworks, QA standards, and internal playbooks to optimize customer outcomes. Qualifications 5+ years of experience in Customer Success or Account Management roles, preferably in B2B SaaS. Proven experience supporting enterprise customers, ideally in North America. Background in BPO or outsourced support models is strongly preferred. Confidence leading executive‑level conversations and QBRs. Strong commercial awareness, including retention, renewals, and expansion strategies. Fluent English, both written and spoken. Product‑led mindset with strong judgment and strategic thinking. Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Zendesk. Based in the Americas with significant overlap with North American business hours. Benefits Flexible remote work environment. Opportunity to work with high‑impact enterprise customers in a fast‑growing SaaS environment. Collaborative and low‑ego company culture with clear communication practices. Professional growth opportunities through direct involvement in scaling customer success functions. Inclusive and supportive workplace valuing diverse perspectives and experiences. #J-18808-Ljbffr
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Customer Success Manager Customer Success · ·
hace 2 días
WorkFromHome, Colombia 8020rei A tiempo completoHello at 8020REI ! We're excited to welcome a Customer Success Manager to our innovative team in LATAM .
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Customer Success Manager
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WorkFromHome, Colombia Truora Group A tiempo completoBelow you will find the open positions we have throughout Latin America. Join us and be part of Truora! Customer Success Manager Truora is on a mission to simplify and secure digital interactions across Latin America. We are a leading technology company specializing in user authentication and background checks, helping businesses build trust with their users...
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Customer Success Manager
hace 2 días
WorkFromHome, Colombia CINC Systems A tiempo completoJob Summary As a Customer Success Manager at CINC, you will be the face and voice of our company, managing customer relationships like a business. Your primary goal is to maximize customer satisfaction, minimize costs, and promote customer growth and adoption of CINC’s products and services. You will proactively consult with customers, maintain their...
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Associate Customer Success Manager
hace 2 semanas
WorkFromHome, Colombia Enso Connect Inc. A tiempo completoAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as an Associate Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry. What We Do Enso...
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Customer Success Manager
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WorkFromHome, Colombia Jobgether A tiempo completoOverview This position is posted by Jobgether on behalf of DoiT . We are currently looking for a Customer Success Manager in Latin America . This role offers a dynamic opportunity to manage and grow a portfolio of customer accounts in a fast-paced, cloud-focused environment. You will act as a trusted partner, guiding customers through their journey from...
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Customer Success Manager
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WorkFromHome, Colombia Rippling A tiempo completoPortside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping...
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Graduate Customer Success Manager
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WorkFromHome, Colombia Canonical A tiempo completoCanonical Bogota, D.C., Capital District, Colombia Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical Canonical Bogota, D.C., Capital District, Colombia Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a...
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Strategic Customer Success Manager
hace 2 días
WorkFromHome, Colombia Cincsystems A tiempo completoA customer-focused technology company is looking for a Customer Success Manager to manage customer relationships remotely. This role involves ensuring customer satisfaction, handling escalations, and proactively consulting with clients to enhance their experience with the company's products. Ideal candidates will have at least two years of experience in...
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Senior Customer Success Manager
hace 2 días
WorkFromHome, Colombia Lyfe LLC A tiempo completoJob Title: Senior Customer Success Manager (IC + Department Lead) Company: Lyfe Hardware Location: Remote Schedule: 9:00 am – 5:00 pm EST (EST overlap required) Experience: 10+ Years Industry: E-commerce, D2C, Hardware Compensation: Competitive (based on experience) Please note: This is a remote role — candidates must have access to their own laptop and...
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Customer Success Manager
hace 2 días
WorkFromHome, Colombia Cincsystems A tiempo completoLocation: Remote PositionDepartment: Customer SuccessReports To: Director, Customer Success Job Summary As a Customer Success Manager at CINC, you will be the face and voice of our company, managing customer relationships like a business. Your primary goal is to maximize customer satisfaction, minimize costs, and promote customer growth and adoption of...
