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Senior Business Analyst, Data Quality & Quality Assurance Please independently verify any critical information before relying on it. Description Requisition ID: We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Purpose The incumbent is responsible for managing end‑to‑end Data Quality and Quality Assurance, which entails managing manual checks, automated queries, the Data Quality tool, report creation, and ad‑hoc requests. This includes analyzing and executing operational efficiencies such as system enhancements, process change improvements, regulatory and compliance requirements, and supporting prioritized initiatives across Global HR Operations. You will contribute to the overall success of Global HR Operations by ensuring specific individual goals, plans and initiatives are executed and delivered in support of the team's business strategies and objectives. All activities must be conducted in compliance with governing regulations, internal policies and procedures. Accountabilities Champions a customer‑focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. Assists with the development of strategies, recommendations, including business benefits and costs, implementation, training and change‑management strategies. Completes business analysis and consults with business sponsors/stakeholders to explore, assess and recommend business solutions. Supports the team with analysis of workflow processes and procedures, root‑cause and gap analysis, and the design of future‑state workflow processes and procedures; analyzes system flows. Determines business impact for changes in processes and procedures. Defines system application requirements for modifications to existing processes or the creation of new applications and/or processes. Prepares requirement documents for development and leads walkthrough discussions. Executes test cases and documents any defects. Documents and coordinates training and communication; conducts business stakeholder sessions. Implements operational effectiveness plans and solutions. Understands how the bank's risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Actively pursues effective and efficient operations in accordance with Scotiabank's values, Code of Conduct, and Global Sales Principles, while ensuring adequate, adherent, and effective day‑to‑day business controls to meet operational, compliance, AML/ATF/sanctions and conduct risk obligations. Champions a high‑performance environment and contributes to an inclusive work environment. Reporting Relationships Primary Manager: Manager, Data Quality & Quality Assurance, Global HR Operations Direct Reports: None Dimensions 400,000+ annual transactions/inquiries globally – all channels (phone, email, on‑demand, manager & employee self‑serve) 115,000+ annual phone inquiries 60 countries supported globally 300+ global processes/services supported 300+ FTE in Global HR Operations (Canada, Bogotá & US) Education / Experience / Other Information Post‑secondary degree in Human Resources, Business (Operations), Science, Engineering or HR Technology Competence in systematically solving problems using appropriate process‑improvement methodologies to analyze complex data/information from different cross‑functional teams, both locally and globally Strong knowledge of human resource policies, procedures, systems and operational processes Strong knowledge of keying and fixing errors in Employee Central, understanding data mismatches and downstream impacts including Time & Attendance and SAP Payroll Sound judgment to evaluate and analyze information, and effectively resolve issues Excellent oral, written and presentation communication skills Operational Excellence Certification – Six Sigma Black Belt and Design For Six Sigma LEAN and Six‑Sigma concepts & principles Strong scientific and analytical understanding of processes and quality systems Excellent math abilities and working knowledge of data analysis/statistical methods PMP (Project Management Professional) certification would be an asset Bilingual English and Spanish Location(s): Colombia – Bogotá Scotia GBS is a Scotiabank Group company located in Bogotá, Colombia, created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. Job ID: #J-18808-Ljbffr
