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Patient Experience Manager
hace 1 semana
We are seeking a highly skilled Patient Experience Manager to join our team at Third Way Health. In this role, you will be responsible for assessing the quality of our services and identifying areas for improvement. Your expertise in healthcare and managing call center operations will be essential in driving patient satisfaction and loyalty.
About the PositionThe Patient Experience Manager will oversee the design and implementation of quality assurance procedures for medical processes, including insurance eligibility verification, coordination of benefits, and claims payment status checks.
- Develops and implements quality assurance procedures for medical processes.
- Collaborates with cross-functional teams to identify and address areas for improvement.
- Analyzes quality monitoring data to inform business decisions.
- University degree in a relevant field.
- Strong communication and interpersonal skills.
- Expertise in healthcare and managing call center operations.
