Salesforce Business System Analyst

hace 2 meses


Colombia Scotiabank A tiempo completo
Job Description

We are seeking an experienced Salesforce Technical Business Specialist to join our team in Bogotá or Home-Office. As a key member of the ScotiaTech GTA team, you will contribute to the overall success of our organization, ensuring specific individual goals, plans, and initiatives are executed in support of our business strategies and objectives.

About the Role

This is a standard office-based position that requires a strong understanding of current IT practices and systems development techniques. You will be responsible for championing a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Some of your key responsibilities will include:

  • Delivering effective and efficient technical support to a portfolio of Salesforce.com instances.
  • Partnering with Architecture on understanding the design and integration.
  • Handling user requests and issues on a daily basis, providing support and suggesting workarounds to end users to carry out their business workflows.
  • Articulating user needs and having a good understanding of applicable business systems and industry requirements.
Requirements

To be successful in this role, you will need:

  • A clear understanding of current IT practices and systems development techniques.
  • A good working knowledge of Microsoft suite of products.
  • Experience in handling customer issues and providing solutions/workarounds.
  • Working knowledge of databases such as SQL Server.
  • 2 years of experience with Salesforce.
  • Prior experience in Business System Analysis.
  • University or college degree in a related discipline or equivalent work experience.
  • B2 Level of English.
Working Conditions

This is a standard office-based environment, and you will work in Bogotá or from home.

Benefits and Requirements

We offer a competitive salary package of $80,000 per year, plus additional benefits including health insurance, retirement savings plan, and opportunities for professional growth and development.



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