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Data Center Operations Supervisor
hace 2 meses
As a Data Center Operations Supervisor at Equinix, you will be responsible for providing immediate supervision to a unit or group of employees in our data center operations team. Your primary goal will be to maintain schedules and workflow of the team, ensuring that all tasks are completed efficiently and effectively.
Key ResponsibilitiesLeadership- Provide immediate supervision to a unit or group of employees, ensuring that they are working effectively and efficiently.
- Assign tasks and instruct the team on their responsibilities, providing guidance and support as needed.
- Plan and coordinate the work of the team, ensuring that all tasks are completed on time and to a high standard.
- Manage and supervise a project team, ensuring that all projects are completed successfully and on time.
- Manage personnel compared to workload, ensuring that the team is adequately staffed and that all employees are utilized effectively.
- Ensure that all employees are fully trained on current functional operational procedures, ticketing system operational procedures, and safety protocols, and that they are fully compliant with quality assurance programs.
- Troubleshoot and resolve reported or detected faults by investigating the issue, identifying the cause, and implementing the required fix.
- Summarize the findings during the troubleshooting process and produce Incident Reports for customers.
- Provide technical support to customers, resolving their issues and ensuring that they are satisfied with the service provided.
- Understand customer cabling requirements, perform site surveys, and provide cost estimates to Sales for the installation of new cables.
- Perform testing of cables before handing them over to customers.
- Manage, brief, and instruct vendors for installation, testing, and labeling of equipment.
- Perform preventive maintenance on Data Center equipment to prevent faults from occurring.
- Handle multiple projects and assist in designating work to the team.
- Have extensive knowledge in network and equipment platforms, systems, circuits, and telecom.
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree, or equivalent work experience.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
