System Alert Specialist

hace 4 horas


Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

Job Title: System Alert Specialist
Location: Not specified
Job Type: Full-time
Estimated Salary: $65,000 - $80,000 per year

About Ingepsy

Ingepsy is a membership community for top executives and founders seeking to hire international talent. We bridge the gap between global talent and US-based businesses.

Job Description

We are seeking a highly organized IT Infrastructure Monitoring Engineer to monitor, triage, and respond to server and network alerts according to service level agreements.

Key Responsibilities
  • Monitor, triage, and respond to server and network alerts according to service level agreements.
  • Assist Systems Administrator teams with managing system events, backups, and disk space issues.
  • E nsure all alerts are properly documented and escalated as required.
  • Analyze alert patterns and provide recommendations for proactive measures.
  • Coordinate with internal teams to resolve alerts and minimize downtime.
  • Maintain accurate logs of all alert triage activities and resolutions within the alert tickets.
Qualifications
  • Proficiency in Microsoft Windows Server OS and Microsoft Office Suite.
  • Experience with network and server monitoring.
  • Strong organizational and communication skills.
  • Attention to detail in maintaining accurate logs and documentation.
Nice-to-Haves
  • Experience with HaloPSA, Datto & Acronis Backup Systems, Auvik Network Monitoring, Powershell, Microsoft Azure, Microsoft Intune, Cisco Meraki, or Sophos.


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