Financial Operations Coordinator
hace 3 días
At SD Solutions, we're revolutionizing publishing with AI technology. As a Customer Support Specialist (Finance Department), you'll be part of our global team working on the NDA, AI Publishing Platform.
This role involves managing and resolving finance-related matters for authors. Key responsibilities include:
- Collections: Contacting authors who have fallen behind on payments and working to collect outstanding balances.
- Royalty Withdrawals: Assisting authors with their royalty withdrawals and ensuring timely and accurate processing.
- Payment Methods: Handling requests to change payment methods and updating author accounts accordingly.
- Client Support: Addressing all finance-related queries from clients and providing solutions to meet their needs.
- Client Relations: Dealing with unsatisfied clients effectively and turning challenging situations into positive outcomes.
- Response Management: Responding to customer queries in a timely and accurate manner via phone, email, or chat.
- System Organization: Keeping systems up-to-date and maintaining organized records to ensure efficient operations.
Requirements
To succeed in this role, you'll need:
- Understanding of Salesforce or equivalent CRM tools, Microsoft Teams, and G Suite.
- Strong written and spoken English skills.
- Ability to work effectively as part of a team.
- Excellent problem-solving skills and a proactive approach to client issues.
- Experience in handling collections and resolving payment-related issues.
- Proven ability to manage unsatisfied clients and transform their experiences into positive interactions.
- Patient when handling tough cases and a strong commitment to customer service.
- Organized approach to managing and updating systems and records.
About SD Solutions
SD Solutions is a staffing company operating globally. We're dedicated to providing exceptional support services, ensuring seamless operations across the board.
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