Financial Operations Coordinator

hace 3 días


Medellín, Antioquia, Colombia SD Solutions A tiempo completo
Job Description

At SD Solutions, we're revolutionizing publishing with AI technology. As a Customer Support Specialist (Finance Department), you'll be part of our global team working on the NDA, AI Publishing Platform.

This role involves managing and resolving finance-related matters for authors. Key responsibilities include:

  • Collections: Contacting authors who have fallen behind on payments and working to collect outstanding balances.
  • Royalty Withdrawals: Assisting authors with their royalty withdrawals and ensuring timely and accurate processing.
  • Payment Methods: Handling requests to change payment methods and updating author accounts accordingly.
  • Client Support: Addressing all finance-related queries from clients and providing solutions to meet their needs.
  • Client Relations: Dealing with unsatisfied clients effectively and turning challenging situations into positive outcomes.
  • Response Management: Responding to customer queries in a timely and accurate manner via phone, email, or chat.
  • System Organization: Keeping systems up-to-date and maintaining organized records to ensure efficient operations.

Requirements

To succeed in this role, you'll need:

  • Understanding of Salesforce or equivalent CRM tools, Microsoft Teams, and G Suite.
  • Strong written and spoken English skills.
  • Ability to work effectively as part of a team.
  • Excellent problem-solving skills and a proactive approach to client issues.
  • Experience in handling collections and resolving payment-related issues.
  • Proven ability to manage unsatisfied clients and transform their experiences into positive interactions.
  • Patient when handling tough cases and a strong commitment to customer service.
  • Organized approach to managing and updating systems and records.

About SD Solutions

SD Solutions is a staffing company operating globally. We're dedicated to providing exceptional support services, ensuring seamless operations across the board.



  • Medellín, Antioquia, Colombia Exprosearch A tiempo completo

    Exprosearch is seeking an experienced Operations Management Coordinator to join our team. As the coordinator, you will be responsible for supporting the operations manager in overseeing the day-to-day operations of our apparel production department.The ideal candidate will have previous experience in operations management or a related field, with a solid...


  • Medellín, Antioquia, Colombia Lisinski Law Firm A tiempo completo

    Job Description:The Lisinski Law Firm is seeking a highly skilled and organized RFE Operations Coordinator to join our team. As an RFE Operations Coordinator, you will be responsible for completing RFE forms and documents, the RFE assembly process, and the RFE signature review tasks.Key Responsibilities:Draft RFE Forms in a timely and complete fashion based...


  • Medellín, Antioquia, Colombia Evolution A tiempo completo

    **About Us**Evolution is a market-leading developer and provider of products and services for online casino entertainment.We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding line-up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and...


  • Medellín, Antioquia, Colombia Evolution Gaming Limited A tiempo completo

    In this role as an Event and Office Manager, you will be responsible for overseeing the day-to-day operations of the office, including event management, administration, and financial oversight. You will coordinate travel arrangements, manage relationships with vendors, and support the commercial team to achieve company goals.Main Objectives:To provide...


  • Medellín, Antioquia, Colombia Pyramid Cargo A tiempo completo

    Company OverviewAt Pyramid Cargo, we strive to provide exceptional service to our customers. Our team of dedicated professionals works together to ensure timely and efficient delivery of goods.Job DescriptionWe are seeking a highly motivated Cargo Operations Coordinator to join our dispatch team. In this role, you will be responsible for communicating with...


  • Medellín, Antioquia, Colombia Xebia A tiempo completo

    We are seeking a detail-oriented and proactive Recruitment Operations Coordinator to support our growing Talent Acquisition team in Colombia. This role will help ensure smooth and efficient recruitment operations, allowing our Talent Acquisition Partners to focus on strategic hiring initiatives.About the RoleFormat and standardize resumes and offers to align...


  • Medellín, Antioquia, Colombia JobFinder Spain A tiempo completo

    Financial Operations Specialist (Middle) ID28721 Full time | AgileEngine | Colombia Posted On 01/24/2025 Job Information City Medellin State/Province Antioquia 050015 IT Services Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch. We create award-winning custom software...


  • Medellín, Antioquia, Colombia JobFinder Spain A tiempo completo

    Financial Operations Specialist (Middle) ID28721 Full time | AgileEngine | Colombia Posted On 01/24/2025 Job Information City Medellin State/Province Antioquia 050015 IT Services Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch. We create award-winning custom software...


  • Medellín, Antioquia, Colombia JobFinder Spain A tiempo completo

    Financial Operations Specialist (Senior) ID28721 Full time | AgileEngine | Colombia Posted On 01/24/2025 Job Information City Medellin State/Province Antioquia 050015 IT Services Job Description AgileEngine is one of the Inc. 5000 fastest-growing companies in the U and a top-3 ranked dev shop according to Clutch. We create award-winning custom software...


  • Medellín, Antioquia, Colombia Verne A tiempo completo

    Job Description:The Accounting Manager plays a pivotal role in optimizing and managing financial systems by analyzing client SOPs, identifying inefficiencies, streamlining accounting operations, and implementing new tools and processes for a best-in-class accounting department workflow.This position requires someone who can think critically, solve problems,...

  • Logistics Coordinator

    hace 4 días


    Medellín, Antioquia, Colombia Virtual Professional A tiempo completo

    As a Logistics Coordinator, you will be the liaison between carriers and Carrier Sales, Operations and/or Sales Team.Requirements Drayage or Ocean Container Experience.If you are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality.Attention to detail and the ability to ask the right questions to find...


  • Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    About UsAt Genius Sports, we put trust in our people to deliver the difference for our clients around the world. We're proud to work with some of the world's largest leagues & federations such as the NFL, English Premier League, FIBA, and NCAA.Job DescriptionAs our Office Manager, you'll be at the heart of our Medellin operations, juggling various...


  • Medellín, Antioquia, Colombia Evolution Gaming Limited A tiempo completo

    The Commercial Operations Coordinator plays a pivotal role in ensuring the smooth day-to-day operation of the office, including event management, administration, and financial oversight. This involves coordinating travel, managing relationships with vendors, and supporting the commercial team to achieve company goals.Key Responsibilities:Oversight of office...

  • Logistics Coordinator

    hace 6 días


    Medellín, Antioquia, Colombia Virtual Professional A tiempo completo

    As a Logistics Coordinator, you will be the liaison between carriers and Carrier Sales, Operations and/or Sales Team. Requirements Drayage or Ocean Container Experience. If you are an expert multi-tasker, active listener, and excellent communicator with a friendly and confident personality. Attention to detail and the ability to ask the right questions to...

  • Itinerary Coordinator

    hace 4 días


    Medellín, Antioquia, Colombia Amakuna Travel A tiempo completo

    We are looking for a skilled Itinerary Coordinator to join our dynamic team at Amakuna Travel. As a key member of our operations team, you will play a critical role in delivering exceptional holiday experiences for our clients.Your responsibilities will include:Liaising with suppliers to confirm bookings and reservations.Designing and optimizing client...


  • Medellín, Antioquia, Colombia Evolution Gaming Limited A tiempo completo

    Role DescriptionWe are seeking an exceptional Office Coordinator to join our team at Evolution Gaming Limited. In this critical role, you will be responsible for:Coordinating internal and external visits to ensure seamless interaction with stakeholders.Effective management of correspondence to maintain clear and efficient communication channels.Supervision...


  • Medellín, Antioquia, Colombia Kiwibot A tiempo completo

    We're looking for a highly organized and detail-oriented individual to join our team as a Logistics Warehouse Analyst. In this role, you will support operational and technical aspects of inventory management, including managing inventory flow, optimizing stock levels, and preparing inventory documents.You will work closely with our maintenance and hardware...


  • Medellín, Antioquia, Colombia Sworkz A tiempo completo

    Job Overview: The Carrier Onboarding Specialist performs multiple roles within the Customer Success department at Sworkz. This includes onboarding new clients to our platform, managing assigned accounts, and supporting the CS team in client retention. If you have experience working in carrier operations and possess excellent communication skills, we...


  • Medellín, Antioquia, Colombia Virtual Professional A tiempo completo

    Job SummaryAs a key member of our Virtual Professional team, the Logistics Liaison Coordinator plays a critical role in maintaining relationships between carriers and our operations and/or sales teams. This position requires strong communication skills, attention to detail, and the ability to work independently.Daily ResponsibilitiesEnter orders into the...


  • Medellín, Antioquia, Colombia Genius Sports A tiempo completo

    About Us:Genius Sports is at the forefront of sports technology, connecting brands and fans through official live data. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties.We're looking for enthusiastic and ambitious individuals to join our talented team. If you see yourself becoming part of a global family building...