Real Estate Operations Specialist

hace 5 días


Bogotá, Bogotá D.E., Colombia Acento Real Estate Partners A tiempo completo

We are Acento Real Estate Partners, a mission-driven investment management company. We focus on creating value through sustainable and socially responsible practices.

About the Role

As an Operations Analyst, you will be part of our property management team. Your primary responsibility will be to ensure that our properties meet financial, administrative, and legal compliance standards. You will work closely with our Executive Vice President of Real Estate Operations to identify opportunities for process improvement.

Responsibilities:
  • Compile daily operations metrics related to weekly financial reports. This includes reviewing and analyzing data from various sources, such as Monday reports, delinquency reports, cash collections reports, KPI slides reports, NGO reports, monthly financial board presentations, bonus reporting, and ad-hoc reporting.
  • Ensure timely action is taken on outstanding resident payments and accurate fee applications.
  • Monitor and manage SharePoint resident tickets for prompt resolution.
  • Assist with budget processes as needed.
  • Track rent readiness, vacancy metrics, and account adjustments.
  • Identify and implement process improvements for operational efficiency.
  • Train property staff in property accounting systems and reporting.
  • Manage employee engagement communication related to operations.
  • Support and train staff on OneSite.
  • Maintain and monitor the NOI bonus calculator.
  • Maintain accounts receivable files and records by completing daily reviews of events related to A/R (payments, NSF, late fees, etc.).
  • Complete routine and non-routine journal entries and document support.
  • Work with the construction department to complete CAPEX close.
  • Review and manage site-originated transactions, including dispositions, monthly gross potential rent, uncollectable rent, collections, pre-paids, and accounts receivable balances.
  • Research site inquiries regarding resident balance issues with property managers.
  • Post employee rent checks and in-house deposits.
  • Verify employee apartments and payment of these rents within the resident ledger.
  • Post and receive Housing Authority rent checks and Housing direct deposit wires.
  • Process security deposit dispositions every week, both refunds and final balance due plus remittance of notification to 3rd party collection agency.
  • Compare property reporting against collection agencies' reporting monthly to ensure bad debt is forwarded promptly.
  • Complete accounts receivable month-end closing.


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