Workforce Management Specialist

hace 5 días


Medellín, Antioquia, Colombia Minacs A tiempo completo

Job Overview

We are seeking a highly skilled Workforce Management Specialist to join our team in Medellin. As a key member of our operations team, you will be responsible for managing intraday performance and ensuring that our agents are available to meet client expectations.

Key Responsibilities

  1. Distribute accurate and timely agent schedules
  2. Monitor inbound volume for unusual activity and adjust staffing levels accordingly
  3. Recognize abnormal scheduling issues and escalate as necessary
  4. Prepare standard and ad hoc reports on agent availability effectiveness

Requirements

  • Associate's degree or equivalent experience preferred
  • Advanced proficiency in Excel and Microsoft Office applications
  • Proficient in resource scheduling/intraday management applications
  • Strong communication skills and ability to work under pressure

What We Offer

  • Flexible schedule and opportunity to work with a dynamic team
  • Professional development opportunities and a competitive compensation package


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