Senior Business Development Leader

hace 2 semanas


Medellín, Antioquia, Colombia Surgical Capital Solutions A tiempo completo

Company Overview: Surgical Capital Solutions, a leading outsourcing firm, is seeking an experienced Senior Business Development Leader to lead and oversee dynamic teams responsible for reaching established metrics in call operations.

Job Summary:

The ideal candidate will have at least two years of experience managing supervisors in a call center or BPO environment. This role involves maintaining high performance standards, developing effective processes, and showcasing team strengths.

Key Responsibilities:

  • Performance Management: Ensure that teams meet or exceed KPIs consistently, fostering an environment of high achievement and continuous improvement.
  • Team Oversight: Manage teams, each with 5-10 members, including direct supervision of team supervisors to maintain smooth operations and productivity.
  • Process Development: Create and implement efficient processes that support high performance and the achievement of company metrics.
  • Issue Resolution: Address and resolve team challenges, creating a supportive and motivating environment for all team members.
  • Talent Development: Assess and leverage the strengths of team members, encouraging professional growth and maximizing team effectiveness.
  • Reporting and Communication: Present regular performance reports to Surgical Capital Solutions' leadership team, providing insights and updates on team progress and metrics.

Requirements:

  • At least two years of experience managing supervisors in a call center or BPO environment.
  • Experience in client management, including clear communication and reporting.
  • Excellent interpersonal and communication skills, with the ability to present information effectively.
  • Proven skills in team management and process improvement.

Salary: $60,000 - $80,000 per year, depending on experience.

Benefits: Comprehensive health insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.



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