IT Helpdesk Administrator

hace 6 días

Bogotá, Bogotá D.E., Colombia Nuvei A tiempo completo
Job Title: IT Helpdesk Administrator

We are seeking a highly motivated and service-oriented IT Helpdesk Administrator to join our fast-growing IT Services team at Nuvei. As a key member of our team, you will be responsible for providing fast and efficient technical support for incoming queries and issues related to computer systems, software, and hardware.

Main Responsibilities:
  • Support the onboarding of new hires by installing, deploying, configuring, and troubleshooting end-users' equipment, software, and apps.
  • Provide guidance, assistance, coordination, and follow-ups on client questions and problems in a professional and polite manner to provide superior customer experience.
  • Respond to requests for technical assistance either in person, ticketing system, or over the phone.
  • Troubleshoot system and network problems, diagnose, and solve hardware/software faults.
  • Follow, document, and initiate the creation of internal IT procedures, workflows, and guides.
  • Maintain and support in-office IT equipment, including computers, printers, phones, conference rooms, TVs, and back-office systems.
  • Ensure that system records and procedures are accurate and current.
  • Maintain and track IT equipment inventory stock to support everyday activities.
Requirements:
  • At least 2 years of proven experience as an IT technician or similar role.
  • Experience supporting Windows and MacOS operating systems.
  • Experience working with ServiceNow.
  • Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc.
  • IT backend environment understanding (GPO, Single Sign-On, Active directory, O365).
  • Ability to work under pressure in a multi-tasking environment.
Benefits:
  • Private medical insurance.
  • Connectivity Aid.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

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