Business Process Improvement Specialist
hace 3 semanas
Job Summary:
As a key member of the ACI Worldwide, Inc. team, the Business Process Improvement Specialist will play a critical role in driving process excellence across the organization. This individual will be responsible for creating and implementing value chain strategies, directing and designing large-scale cross-functional continuous improvement initiatives, and developing metrics to measure process performance.
Key Responsibilities:
- Develop and implement process improvement methodologies and best practices aligned with ACI's defined process framework.
- Oversee the implementation of complex cross-departmental process improvements, ensuring seamless integration and adoption.
- Define and manage the objectives and scope of process definition initiatives, collaborating with stakeholders to ensure successful outcomes.
- Identify and engage key stakeholders required to participate in process definition activities, fostering a culture of collaboration and continuous improvement.
- Document, recommend, communicate, and implement process improvements, ensuring effective change management and adoption.
- Conduct process needs analysis using established standards, compiling and communicating findings to key interested parties.
- Provide pre-development consulting services to internal customers, gathering and defining development environment requirements for projects and enhancements.
- Develop and deliver process-related training, ensuring effective knowledge transfer and adoption.
- Define and publish metrics to track adoption and compliance, ensuring data-driven decision making.
- Participate in cross-organizational process initiatives, ensuring consistency and representation of applicable organizations.
- Provide coaching, mentoring, and training on defined methodologies, processes, procedures, and best practices, fostering a culture of excellence.
- Perform other duties as assigned, ensuring alignment with corporate policies and the ACI Code of Business Conduct and Ethics.
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