Business Process Improvement Specialist

hace 3 semanas


Colombia ACI Worldwide, Inc. A tiempo completo

Job Summary:

As a key member of the ACI Worldwide, Inc. team, the Business Process Improvement Specialist will play a critical role in driving process excellence across the organization. This individual will be responsible for creating and implementing value chain strategies, directing and designing large-scale cross-functional continuous improvement initiatives, and developing metrics to measure process performance.

Key Responsibilities:

  1. Develop and implement process improvement methodologies and best practices aligned with ACI's defined process framework.
  2. Oversee the implementation of complex cross-departmental process improvements, ensuring seamless integration and adoption.
  3. Define and manage the objectives and scope of process definition initiatives, collaborating with stakeholders to ensure successful outcomes.
  4. Identify and engage key stakeholders required to participate in process definition activities, fostering a culture of collaboration and continuous improvement.
  5. Document, recommend, communicate, and implement process improvements, ensuring effective change management and adoption.
  6. Conduct process needs analysis using established standards, compiling and communicating findings to key interested parties.
  7. Provide pre-development consulting services to internal customers, gathering and defining development environment requirements for projects and enhancements.
  8. Develop and deliver process-related training, ensuring effective knowledge transfer and adoption.
  9. Define and publish metrics to track adoption and compliance, ensuring data-driven decision making.
  10. Participate in cross-organizational process initiatives, ensuring consistency and representation of applicable organizations.
  11. Provide coaching, mentoring, and training on defined methodologies, processes, procedures, and best practices, fostering a culture of excellence.
  12. Perform other duties as assigned, ensuring alignment with corporate policies and the ACI Code of Business Conduct and Ethics.


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