Leasing Consultant

Job Summary:

University Partners is seeking a skilled and enthusiastic Part-Time Leasing Consultant to join our team. As a key member of our leasing team, you will be responsible for interfacing with prospective residents, handling day-to-day issues with current residents, and coordinating the renewals of existing leases.

Key Responsibilities:

• Provide exceptional customer service to all residents, prospects, and visitors to the community.
• Effectively lease apartments in accordance with occupancy goals.
• Follow Fair Housing Standards in all dealings with prospects and residents.
• Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
• Complete lease paperwork and files for each resident, including the lease, all addendums, and other proper documentation and signatures.
• Ensure the condition of leased apartments prior to move-in, including a final inspection.
• Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals, and complete lease documents.
• Complete all tasks necessary to successfully operate the leasing office.

Daily/Weekly Tasks:

• Daily Opening and Closing Procedures: Perform a daily 'marketing' inspection, including the check of the model, the condition of the leasing path, and amenities areas.
• Answer all phone calls, emails, and voicemails that come in throughout the day.
• Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
• Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
• Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning.
• Leasing: Greet prospects and show apartments and coordinate the leasing process.
• Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit.
• Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
• Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval.
• Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours.

Monthly/On-Going Tasks:

• Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
• Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
• Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.

Requirements:

• Bachelor's Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledgeable in Microsoft Word and Excel.
• Knowledge in Entrata preferred.

Work Environment:

Office environment.