Platform Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Red Hat Colombia S.A.S. A tiempo completo
Job Description

The Red Hat Support Engineering group is seeking a skilled professional to provide high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. As a Platform Consultant, you will collaborate with our customers' top developers and architects to resolve complex and challenging issues.

Key Responsibilities:
  • Partner with the OpenShift Container Platform, OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases.
  • Analyze upstream development against current customer-reported defects and develop patches to resolve the issue.
  • Use tools like curl, git, docker, Kubernetes, strace, and wireshark to investigate and troubleshoot technical issues.
  • Record customer interactions, including investigation, troubleshooting, and resolution of issues.
  • Work closely with Red Hat development engineering and assist production support engineers and technical account managers.
  • Partner with Red Hat strategic cloud partners, such as Microsoft, to jointly solve multi-vendor customer issues.
  • Demonstrate considerable judgment in selecting methods and techniques to obtain solutions.
  • Maintain a commitment to providing the best experience possible for Red Hat customers.
  • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner.
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents.
Requirements:
  • Bachelor's degree in a technical field, such as engineering or computer science.
  • 4+ years of experience as a support or development engineer for Platform as a Service Provider or Hosting Service.
  • 4+ years of experience with Linux or Unix operating systems.
  • Experience working with hosted applications or large-scale application deployments.
  • Experience with docker, kubernetes, openvswitch, JBoss, Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Azure, and.NET.
  • Experience with AWS and CloudFoundry is a plus.
  • Experience with developer workflows, Continuous Integration (Jenkins), and Continuous Deployments paradigms.
  • Good understanding of Linux tools, with an emphasis on curl, git, docker, kubernetes, strace, and wireshark.
  • Linux operating system installation, configuration, upgrade, and maintenance experience is highly preferred.
  • Solid development-level experience with multiple programming languages and experience writing patches or pull requests.
  • Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus.
  • Excellent reading and writing skills in English; fluent English language skills are preferred.
  • Commitment to providing the best experience possible for Red Hat customers.
About Red Hat

Red Hat is the world's leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. We are a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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