IT Business Management Expert with ServiceNow Specialization

hace 4 semanas


Bogotá, Bogotá D.E., Colombia Softgic S.A.S. A tiempo completo

Job Overview

At Softgic S.A.S., we empower digital transformation by delivering high-quality products and services, focusing on the satisfaction of our clients and continuous improvement. As a seasoned IT Business Management (ITBM) expert, you will play a crucial role in streamlining workflows and maximizing the effectiveness of ITBM functionalities within our organization.

About the Role

We are seeking an experienced Senior Business Process Consultant to join our team. This individual will be responsible for preparing and leading remote workshops for PPM, Idea Management, Demand Management, and Agile 2.0, as well as configuring ITBM modules to align with organizational objectives.

Key Responsibilities:

  • Lead workshops to define requirements for Idea Management, Demand Management, and Agile 2.0.
  • Map, analyze, and optimize ITBM-related workflows and processes.
  • Configure ITBM modules to align with organizational objectives.
  • Support project execution and delivery phases, addressing challenges as needed.
  • Deliver training sessions and create detailed documentation for users and stakeholders.

Requirements and Qualifications

To succeed in this role, you should have expertise in agile methodologies, demand management, IT Business Management, and ServiceNow. You must be proficient in English, with Spanish being a plus. Additionally, certification as a Certified Implementation Specialist (CIS) is mandatory.

Benefits and Advantages

As a valued member of our team, you will enjoy various benefits, including formal education and certifications support, paid time off, flexible working hours, and opportunities for advancement and growth. Our company is certified as a Great Place to Work, offering a dynamic work environment and a chance to make a meaningful impact in the industry.



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