Customer Experience Manager Senior
hace 3 días
About TaskUs
At TaskUs, we're driven by a vision to provide exceptional customer experiences to fast-growing technology companies. Our expertise spans social media, e-commerce, gaming, and other sectors, leveraging a cutting-edge cloud infrastructure to deliver tailored solutions. With a presence in twenty-three locations across twelve countries, we've built a global workforce of approximately 45,000 employees, reflecting our dedication to innovation, employee satisfaction, and continuous improvement.
We've always believed that success demands a culture of constant motion, exploration, and mastery of consistency in an ever-changing world. Our approach to Business Processing Outsourcing (BPO) sets us apart, enabling us to empower clients and drive their growth.
Why Choose TaskUs?
We offer competitive industry salaries and comprehensive benefits packages, prioritizing our employees' well-being. Our departments, including Total Rewards, Wellness, HR, and Diversity, demonstrate our commitment to inclusivity and positive community impact. Internal mobility and professional growth opportunities are also available throughout every stage of an employee's career.
Senior Operations Manager Job Overview:
This key role oversees day-to-day business operations, including performance, billing, and PNL. A Senior Operations Manager will conduct regular meetings with Operations Managers and Team Leads, as well as one-on-one coaching and development with TMs as needed. The position involves collaborating with Senior Management and clients to drive business growth and contributing to the development of Operations Manager candidates.
Key Responsibilities:
- Oversee daily operations, focusing on performance, billing, and PNL.
- Facilitate regular team meetings and one-on-one coaching sessions.
- Collaborate with Senior Management and clients to drive business expansion.
- Support Operations Manager candidate development.
- Demonstrate operational scaling abilities, drive performance, and foster employee engagement.
- Evaluate and innovate business processes to achieve strategic objectives.
Qualifications:
- Minimum two-plus years of experience as a Senior Operations Manager or seven-plus years as an Operations Manager in a customer experience setting.
- Preferred education: Bachelor's degree or higher.
- Proven track record of supervising teams, coaching, and fostering growth.
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