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Operations Efficiency Manager
hace 2 meses
About the Role:
Sagan, a forward-thinking digital media company, is seeking an experienced Operations Process Optimization Specialist to join our team. As a key member of our operations team, you will be responsible for streamlining and optimizing our company's operations across various departments.
Key Responsibilities:
- Process Design & Documentation: Develop, document, and standardize efficient processes for client onboarding, form management, and internal workflows. Create and maintain detailed SOPs and process maps to ensure consistency across the organization.
- Collaboration: Work with cross-functional teams (sales, marketing, support, product) to identify inefficiencies and develop solutions. Facilitate workshops to align processes with team needs and company goals.
- Implementation & Monitoring: Oversee the integration of new processes into workflows, ensuring team members are trained and processes are followed. Continuously monitor adherence, gather feedback, and refine for efficiency.
- Tool & Automation Management: Utilize project management software, spreadsheets, CRM systems, and task management tools to support process management. Implement workflow automation tools like Zapier & Make to streamline tasks.
- Performance Tracking & Reporting: Establish and track KPIs to measure process effectiveness. Provide regular reports to senior management with recommendations for optimization.
- Training & Support: Develop training materials and sessions to ensure process adherence. Offer ongoing support and troubleshooting as needed.
Requirements:
- Technical Skills: Advanced proficiency in Excel, Google Suite, CRM systems (e.g., Salesforce, HubSpot), task management software (e.g., Asana, Trello), and workflow automation tools (e.g., Zapier, Make). Using mind map software and having a framework you use to design and create processes.
- Process Improvement Expertise: Strong background in process design, optimization, and documentation, with experience in developing SOPs.
- Analytical & Problem-Solving Skills: Ability to assess processes, identify inefficiencies, and develop actionable solutions.
- Organizational & Project Management: Excellent organizational skills with the ability to manage multiple projects and lead cross-functional teams in complex implementations.
- Communication & Interpersonal Skills: Effective English verbal and written communication, with the ability to convey complex information clearly. Strong interpersonal skills for collaborative work.
- Adaptability: Quick learner with the ability to thrive in a fast-paced, dynamic environment.
Nice-to-Haves:
- No-Code Tool Experience: Familiarity with Airtable, Coda, or Notion, and experience in customizing these tools for process management.
- Industry Background: Experience in the agency world, social media, and/or tech, with an understanding of the operational challenges in these industries.
- Remote Work Experience: Familiarity with remote work dynamics and digital collaboration tools.