Digital Campaigns Specialist
hace 1 mes
We are seeking a highly skilled Digital Campaigns Specialist to join our Client Services Team in Colombia. As a Digital Campaigns Specialist at Epsilon, you will be responsible for delivering exceptional support to clients, promoting the adoption and best practices in using our products.
Key Responsibilities:- Create and manage digital campaign reports to ensure timely delivery of insights and results.
- Develop campaign witnesses to showcase client success stories and enhance engagement.
- Monitor campaign activity and achievement of goals, identifying areas for improvement and implementing data-driven solutions.
- Serve as the primary point of contact for technical issues and inquiries, providing expert guidance on product usage and troubleshooting.
- Design and automate internal processes and best practices manuals for our products, ensuring seamless client experience.
- Identify and report issues, bugs, and errors to internal product and technology teams, driving resolution and growth.
- Collaborate with client services and technology teams to enhance support processes and propose new functionalities, driving innovation and excellence.
- Prior experience in managing and analyzing digital campaign reports, with a proven track record of delivering high-quality results.
- Ability to manage multiple clients and projects simultaneously, prioritizing tasks and meeting deadlines.
- Intermediate knowledge of design platforms, including Photoshop, and proficiency in handling social or programmatic platforms.
- Willingness to learn and adopt new tools, both internal and external, to stay ahead of industry trends.
- Intermediate-level English language skills (B2) to effectively communicate with global clients and teams.
- Self-motivated and results-driven, with a focus on surpassing performance targets and delivering exceptional client experiences.
Epsilon is a leading provider of marketing solutions, dedicated to helping businesses thrive in the digital landscape. Our team of experts works tirelessly to deliver innovative solutions, drive growth, and exceed client expectations.
Estimated Salary:$45,000 - $60,000 per annum, depending on experience and qualifications.
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