Housekeeping Attendant

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Hilton Worldwide, Inc. A tiempo completo
Job Summary

We are seeking a highly skilled and detail-oriented Housekeeping Attendant to join our team at Hilton Worldwide, Inc. As a Housekeeping Attendant, you will play a critical role in ensuring the highest standards of cleanliness and guest satisfaction in our hotel.

Key Responsibilities
  • Monitor and maintain the appearance, standards, and performance of all Housekeeping and Laundry Team Members, with a focus on training and teamwork.
  • Provide exceptional guest service, ensuring that guest preferences and requests are met in a timely and efficient manner.
  • Actively work on availability and release of Rooms for Guest Service, in collaboration with Floor Housekeeping Supervision.
  • Manage the controls of the Housekeeping department, including frequency of employees, release of master keys, book incidents, input and output uniform and linen, among others.
  • Responsible for checking daily the guest information in CRM and ensuring that preferences and requests are met on time.
  • Request flowers for special occasions and provide embroidery for special linen, as needed.
  • Control monthly Lost and Found and donations.
  • Check the uniforms and send for cleaning and/or repair.
  • Coordinate and control all traffic of documents and people within the department and release linen of Laundry daily.
  • Make daily guest clothing release for guests using the laundry service.
  • Make monthly closing of Laundry expenses and provision of the same.
  • Replace Laundry Attendant in case of holidays, days off or absences.
Requirements
  • Planning and organizing skills.
  • Good oral and written communication skills.
  • Previous experience in Laundry.
  • Good interpersonal skills.
  • Proficiency in computers and computer programs, including Microsoft Office.
  • Committed to delivering a high level of customer service.
  • Excellent standards of cleanliness.
What We Offer

Hilton Worldwide, Inc. is a leading global hospitality company, offering a range of benefits and opportunities for career growth and development. As a Housekeeping Attendant, you will be part of a dynamic team that is dedicated to delivering exceptional guest experiences.

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