Housekeeping Attendant
hace 7 días
Hilton is seeking a highly organized and detail-oriented Housekeeping Attendant to join our team. As a Housekeeping Attendant, you will play a critical role in ensuring the highest standards of cleanliness and guest satisfaction in our hotel.
Key Responsibilities- Monitor and maintain the appearance, standards, and performance of all Housekeeping and Laundry Team Members.
- Provide excellent guest service and ensure that guest requests are met in a timely and efficient manner.
- Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.
- Manage the controls of the Housekeeping department, including frequency of employees, release of master keys, and input and output uniform and linen.
- Responsible for checking daily the guest information in CRM and ensuring that preferences and requests are met on time.
- Request flowers for special occasions and provide embroidery for special linen.
- Control monthly Lost and Found and donations.
- Check the uniforms and send for cleaning and/or repair.
- Coordinate and control all traffic of documents and people within the department and release linen of Laundry daily.
- Make daily guest clothing release for guests using the laundry service.
- Make monthly closing of Laundry expenses and provision of the same.
- Replace Laundry Attendant in case of holidays, days off, or absences.
- Planning and organizing skills.
- Good oral and written communication skills.
- Previous experience in Laundry.
- Good interpersonal skills.
- Proficiency in Microsoft Office.
- Committed to delivering a high level of customer service.
- Excellent standards of cleanliness.
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.
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