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Customer Experience Ambassador

hace 2 semanas


Medellín, Antioquia, Colombia Sana Commerce Teletrabajo Freelance A tiempo completo

About Easygenerator

At Easygenerator, we're on a mission to revolutionize the e-learning landscape. As a dynamic Dutch company, we're pushing boundaries and making a significant impact globally. Our award-winning authoring tool is a game-changer, used by innovators in over 150 countries, including giants like Kellogg's, T-Mobile, and Walmart.

We're looking for a talented Customer Support Specialist

To join our dedicated team as a Customer Support Specialist, you'll play a crucial role in ensuring our users receive top-notch support. Reporting directly to our Head of Customer Support, you'll interact with customers through multiple channels, sharing best practices and recommendations, registering customer responses, complaints, and remarks, and handling requests for assistance.

Your key responsibilities will include:

  • Interacting with customers through multiple channels (chats, emails, and calls)
  • Sharing best practices and recommendations