Travel Consultant III

hace 2 semanas


Bogotá, Bogotá D.E., Colombia ADVITO A tiempo completo
Job Title: Asesor de viajes 7/24

Job Summary:

The Asesor de viajes 7/24 is responsible for providing expert travel consultation to business customers, handling incoming requests, and ensuring accurate and efficient processing of travel reservations.

Key Responsibilities:

  • Expertly use BCD Travel tools and systems to complete requests
  • Search and confirm travel reservations for customers
  • Provide travel offers and general travel advice to travelers
  • Respond to requests accurately and completely
  • Maintain and actively communicate knowledge of the travel industry

Problem Solving:

  • Respond and resolve customer inquiries
  • Anticipate and provide assistance on potential challenges
  • Perform follow-up as needed and within the time frame promised to the customer
  • Proactively provide feedback to management to avoid future customer issues

Quality:

  • Consistently exceed individual and team goals
  • Effectively use telephone systems
  • Complete reservations with minimal errors
  • Follow BCD Travel call/email guidelines

Service Excellence:

  • Respond to customers promptly
  • Provide undivided attention to customers
  • Listen and capture information from customers
  • Respond appropriately

Teamwork:

  • Seek opportunities to review operational processes and provide suggestions for improvement
  • Volunteer for additional tasks
  • Support other team members within and across teams

Communication:

  • Use positive language and word choices to avoid negative customer reactions
  • Match customer tone and pace
  • Apply BCD Travel communication guidelines and standards

Requirements:

  • Minimum of 3-5 years' experience in the corporate travel management industry
  • Solid working knowledge of the travel industry, policies, procedures, and processes
  • Advanced skills on travel industry systems (GDS)
  • Strong verbal and written communication skills in designated languages

Preferred Qualifications:

  • Bachelor degree preferred
  • Proficiency in Microsoft Office applications
  • Demonstrated internet research skills for customer information

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