Travel Consultant III
hace 2 semanas
Job Summary:
The Asesor de viajes 7/24 is responsible for providing expert travel consultation to business customers, handling incoming requests, and ensuring accurate and efficient processing of travel reservations.
Key Responsibilities:
- Expertly use BCD Travel tools and systems to complete requests
- Search and confirm travel reservations for customers
- Provide travel offers and general travel advice to travelers
- Respond to requests accurately and completely
- Maintain and actively communicate knowledge of the travel industry
Problem Solving:
- Respond and resolve customer inquiries
- Anticipate and provide assistance on potential challenges
- Perform follow-up as needed and within the time frame promised to the customer
- Proactively provide feedback to management to avoid future customer issues
Quality:
- Consistently exceed individual and team goals
- Effectively use telephone systems
- Complete reservations with minimal errors
- Follow BCD Travel call/email guidelines
Service Excellence:
- Respond to customers promptly
- Provide undivided attention to customers
- Listen and capture information from customers
- Respond appropriately
Teamwork:
- Seek opportunities to review operational processes and provide suggestions for improvement
- Volunteer for additional tasks
- Support other team members within and across teams
Communication:
- Use positive language and word choices to avoid negative customer reactions
- Match customer tone and pace
- Apply BCD Travel communication guidelines and standards
Requirements:
- Minimum of 3-5 years' experience in the corporate travel management industry
- Solid working knowledge of the travel industry, policies, procedures, and processes
- Advanced skills on travel industry systems (GDS)
- Strong verbal and written communication skills in designated languages
Preferred Qualifications:
- Bachelor degree preferred
- Proficiency in Microsoft Office applications
- Demonstrated internet research skills for customer information
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