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Customer Service Engineer
hace 1 semana
We are seeking a highly skilled Customer Service Engineer to join our team. In this role, you will be responsible for delivering world-class support to our customers and ensuring their success post-sales.
The ideal candidate will have hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email. They will be able to provide real-time support via live chat, manage multiple conversations simultaneously while maintaining high service quality, and possess strong communication skills, including written, verbal, and listening.
As a Customer Service Engineer, you will work closely with other teams, including Customer Success, Product, and Engineering, to resolve customer issues and drive the product roadmap. You will also be responsible for creating and contributing to knowledge articles in our knowledge base.
If you are a detail-oriented and well-organized individual with a growth mindset, strong creative thinking and problem-solving skills, and experience working with ticketing systems such as Zendesk or Salesforce, we encourage you to apply.
