Customer Service Agent

hace 2 semanas


Medellín, Antioquia, Colombia Solvo Global A tiempo completo

¿Tienes un nível de inglés avanzado, te encuentras en Medellín, y tienes largas experiências en customer service?
Esta oportunidad es para ti
En Solvo Global estamos en la búsqueda de un **Customer Support Associate, **quien será el encargado de ser una primera línea de apoyo, desempeñará un papel crucial en la prestación de un servicio de máxima calidad a nuestros clientes, al tiempo que contribuye a un entorno de trabajo positivo y de alto rendimiento.
**Responsabilidades**:

- Mantener una alta tasa de retención de clientes aislados ofreciendo un servicio al cliente superior y respondiendo eficazmente a las preguntas de los clientes.
- Investigar y resolver las consultas de los clientes, proporcionando soluciones rápidas y precisas.
- Elevar adecuadamente cuestiones complejas para clientes y participantes, siguiendo nuestros procedimientos operativos estándar.
- Participar en programas de formación sobre atención al cliente para mejorar sus conocimientos y aptitudes, lo que le permitirá ofrecer una asistencia excepcional.
**Requisitos**:
Nível de inglés avanzado (90% para arriba)

Experiência previa de al menos 1 año en customer service (no son válidas experiências cortas)

100% presencial

Horario: Lunes a Viernes

Tipo de puesto: Tiempo completo

Sueldo: $2.500.000 - $3.000.000 al mes

Pregunta(s) de postulación:

- ¿Qué nível de inglés tienes del 1 al 10, siendo 10 el mejor?
- ¿Estás estudiando actualmente?
(Si la respuesta es sí, dime qué días y en qué horarios)
- ¿Cuentas con al menos 1 año de experiência en customer service?



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