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hace 3 semanas
Schneider Electric Gruppe is seeking a skilled Customer Success Professional to drive customer satisfaction and retention. As a key member of our team, you will be responsible for delivering exceptional customer experiences, measuring and managing customer health, and communicating effectively with stakeholders.
Responsibilities:- Develop and maintain strong relationships with customers, understanding their challenges, goals, and definitions of success.
- Provide tailored training, configuration assistance, and best practices for our solutions, ensuring seamless onboarding and maximum customer value.
- Collaborate with cross-functional teams to coordinate implementation, project management, and custom services, driving successful customer outcomes.
- Perform proactive success management, identifying opportunities to migrate to cloud-based solutions and expand our offerings.
- Evaluate and improve customer satisfaction metrics, such as NPS and CSAT scores, through data-driven insights and strategic recommendations.
