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Fraud Operational Oversight Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo
About Scotiabank

We are committed to continuing to invest in our employees and helping you continue developing your career at Scotiabank.

Job Summary

The role contributes to the overall success of the International Banking (IB) Fraud Operations teams by ensuring specific individual goals, plans, and initiatives are executed/delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Key Responsibilities:
  • Champions a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Leads analysis and reporting on performance of existing IB fraud strategies and identifies/escalates fraud risks that are or will become in excess of the Risk Appetite.
  • Influences and partners with analytics teams in IB fraud hubs/units to develop, execute, and monitor fraud strategies across multiple platforms and product lines, leveraging best-in-class analytics.
  • Owns the development of fraud forecasting and provides insight to fraud operations and business leaders.
  • Utilizes diagnostics to identify system, strategy, and operational issues and initiates action plans to execute on improvements.
  • Explains variances and recommends remedial actions.
  • Assesses and drives improvement of Analytics strategies being developed and deployed in new initiatives and system upgrades across IB.
  • Identifies and leverages new data, adopts new techniques, and technology to improve fraud strategy performance.
  • Improves and initiates detection capability for new and emerging Fraud trends/channels.
  • Identifies and escalates gaps in process or technology hindering efficiency and/or effectiveness of the Analytics or Operation teams.
  • Provides subject matter expertise and thought leadership from a fraud perspective to support bank projects/initiatives.
  • Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impact to the bank.
  • Converts analytics insights into recommendations to drive initiatives and ensures targets are attained.
Reporting Relationships

Primary Manager: Director, IB Fraud Operational Oversight

Direct Reports: No Direct Reports

Shared Reports: No Shared Reports

Dimensions

IB responsibility with all IB business units supported.

Support Fraud technology roadmap and analytics tools (+/- 10 main systems).

Lead and provide guidance to operations teams in IB fraud hubs/units to develop, execute, and monitor fraud strategies across multiple platforms and product lines, leveraging best-in-class operations strategies.

Utilizes diagnostics to identify system, strategy, and operation issues.

Explains variances and recommends remedial actions.

Support Global Fraud Operations strategy development seeking efficiency and effectiveness across global footprint.

Education / Experience / Other Information

Bachelor's Degree in relevant subject matter. Master's Business Administration or relevant Graduate studies an asset.

Understanding Banking system/processes and general payments ecosystem.

Bilingual fluency in both English and Spanish mandatory.

Superior operational and analytics abilities that enable complex problems to be broken down into simple understandable components and strategies to be defined and executed.

Previous experience working as a people manager is required.

Must be self-motivated, energetic, and results-oriented and be committed to adding value to the organization.

In addition, the ideal candidate would possess:

  • Creative, out-of-the-box thinker, strong analytical and problem-solving skills.
  • Excellent verbal, written, and presentation skills.
  • Excellent organizational and leadership skills.
  • Highly flexible and able to adapt quickly to changing priorities.
  • Experience with Fraud prevention and strategies is an asset.