Technical Support Specialist

hace 5 días


Perímetro Urbano Santiago de Cali, Colombia Avidbots Corp. A tiempo completo
Avidbots Corp Technical Support Job

We are seeking an enthusiastic, customer-centric Technical Support Specialist to join our team. This is a fantastic opportunity to work with cutting-edge robotics technology and provide exceptional customer service.

About the Role:
  • Proactively engage with customers and resolve technical issues promptly and professionally.
  • Collaborate with internal teams to develop and maintain effective solutions.
  • Take ownership of customer complaints and escalate as necessary.

This role requires strong analytical skills, attention to detail, and excellent communication abilities.

Responsibilities:
  1. Develop and implement efficient problem-solving strategies.
  2. Communicate effectively with customers, both internally and externally.
  3. Maintain accurate records of customer interactions and issue resolution progress.

The successful candidate will possess a degree or diploma in a relevant field and have 2-5 years of experience in customer-facing roles, preferably in a technical environment.



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