IT Support Specialist

hace 7 horas

Cali, Colombia TaskUS A tiempo completo

**So what does an**
**IT Support Specialist**
**do? Think of yourself as someone who**
**provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in mínimal recurring issues.**

**As you tackle your new tasks for the day, you know that it will lead to one thing**:
**you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.**

**As an**
**IT Support Specialist**
**, you will**:

- ** Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.**:

- ** You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.**:

- ** Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems.**

**Do you have what it takes to become an**
**IT Support Specialist?**

**Requirements**:

- ** At least 1 year minimum experience and a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.**:

- ** Knowledge of I.T. systems and equipment as well as their installation, configuration,**

**maintenance, and repair; has vast working knowledge of I.T. requirements/demands in**

**call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving,**

**decision-making, and analytical skills**
- ** Big plus if you are a skilled technical writer - able to document problems and solutions for**

**customers and other technical support personnel.**
- ** You have good time and project management skill**:

- ** Excellent English communication skills - both spoken and written**:

- ** You are adaptive to changing work schedules and working hours; excellent customer**

**orientation and interpersonal, customer care skills**

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

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