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Customer Support Technician

hace 2 semanas

Bogotá, Bogotá D.E., Colombia bet365 A tiempo completo

Career Opportunities

We offer exciting career opportunities for skilled and motivated individuals to join our dynamic service desk team. As a Service Desk Engineer, you will be responsible for providing top-notch customer service, resolving technical issues efficiently, and contributing to the growth and success of our organization.

Responsibilities

  • Responding to customer inquiries and resolving technical issues via phone, email, or live chat.
  • Documenting and managing customer interactions and issue resolutions.
  • Collaborating with internal stakeholders to resolve complex issues and improve processes.
  • Participating in ongoing training and professional development to enhance skills and knowledge.

Required Skills and Qualifications

  • Excellent communication and interpersonal skills.
  • Technical knowledge and proficiency in software applications.
  • Problem-solving and analytical skills, with attention to detail.
  • Ability to work effectively in a team environment.