IT Service Management Specialist

hace 1 semana


Medellín, Antioquia, Colombia Sportserve A tiempo completo

We are passionate about creating a diverse and inclusive workplace at Sportserve, where everyone's contribution is valued and respected. Our team is driven by innovation and excellence, and we are committed to fostering a culture that supports career growth and development. As a Technical Support Team Lead, you will be responsible for overseeing the performance of our Tier 2 - Global Service Desk Team, ensuring that they meet our high standards for customer satisfaction and service delivery.

You will have extensive experience in IT service management, preferably with a background in ITIL framework implementation. Your expertise will enable you to provide strategic guidance on incident, problem, and change management processes, as well as mentorship and training to junior team members. Additionally, your technical skills should include proficiency in Windows, macOS, and Linux environments, as well as familiarity with enterprise ticketing systems.

**Requirements:**

  • 5+ years of experience in IT Service Desk/End-User Support with at least 2 years in a leadership role.
  • Strong experience with ITIL framework preferably ITIL v4 certified.
  • Expertise in incident, problem, and change management processes.
  • Familiarity with enterprise ticketing systems (ServiceNow, Jira, or similar).


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