IT Support Specialist

hace 2 semanas

Medellín, Antioquia, Colombia Humanly (humanly) A tiempo completo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in an IT Support Specialist role with TaskUs:

As an IT Support Specialist, you will provide first-level technical support to internal customers who are experiencing technical, hardware, or software issues. You are the go-to person for first-level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings.

Responsibilities:

  1. Provide level 1 technical support to the contact center. Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
  2. Respond to internal users requesting assistance; log and keep records of customer/employee queries, interpret problems and analyze possible causes of hardware and software failure.
  3. Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity.
  4. Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as necessary.
  5. Assist in conducting user's application testing during program implementation, migration, and system maintenance.
  6. Research, plan, and perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques.
  7. Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
  8. Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
  9. Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management.

Required Skills:

  1. 1+ years of relevant working knowledge of I.T. requirements/demands in call center operations and organization, particularly in the area of operations support.
  2. Windows and IOS, configuration, support and knowledge.
  3. Excellent English communication skills - both spoken and written.

Preferred Skills:

  1. Above-average problem-solving, decision-making, and analytical skills.
  2. Good time and project management skills.
  3. Adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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