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Customer Success and Data Strategist
hace 2 semanas
About the Role
We are seeking a skilled Customer Success and Data Strategist to join our team at Sagan Recruitment. As a key member of our organization, you will be responsible for driving business value through successful client onboarding and ongoing management.
Key Responsibilities:
- Proactively assess and manage client account health, addressing potential issues promptly and strategically.
- Build and maintain positive relationships with clients, ensuring they feel valued and supported throughout their journey with our services.
- Present performance results to clients, highlighting achievements and areas for improvement.
- Identify and address churn concerns while proposing long-term solutions.
- Collaborate with clients to secure contract renewals, positioning our services for their long-term success.
- Address client concerns in a timely manner, strengthening customer relationships.
Requirements:
- Fluent English language skills.
- Strong understanding of data, including presentation and analysis.
- Relevant work experience in a customer-facing or consulting role.
- Degree in Economics, Statistics, Applied Science, Business Administration, or a related field.
- Proficiency in Excel and PowerPoint.
- Able to collaborate with cross-functional teams to ensure client success.
Schedule and Location
This is a remote position with a standard EST time zone schedule. You will have the flexibility to work from home and enjoy a better work-life balance.
