Intraday Performance Manager

hace 5 días


Bogotá, Bogotá D.E., Colombia Minacs A tiempo completo

We are seeking an experienced Intraday Performance Manager to join our team in Colombia, Bogota. In this role, you will be responsible for ensuring the effective management of intraday performance across one program or line of business within a Call Center environment.

Key Responsibilities:
  • Manage intraday staffing levels to meet client expectations and Concentrix scheduling standards.
  • Utilize monitoring systems to identify areas for improvement and implement corrective actions.
  • Develop and maintain comprehensive reports on agent availability and intraday performance.

This position requires advanced Excel skills, proficiency in resource scheduling/intraday management applications, and the ability to work well under pressure. A Bachelor's degree related field with two to four years of relevant experience is preferred.



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