Healthcare Quality Assurance Specialist

hace 7 días


Medellín, Antioquia, Colombia Third Way A tiempo completo

At Third Way Health, we strive to deliver exceptional patient experiences while reducing the administrative burden on healthcare professionals. Our technology platform and world-class services empower medical practices and organizations to provide top-notch care.

About the Role

The Clinical Operations Coordinator will be responsible for ensuring the quality of our virtual front office (VFO) and business process outsourcing (BPO) services. This includes monitoring department-level, service-level, and individual-level quality to assess team performance, technical accuracy, and adherence to company policies.

  • Designs and implements call-related and non-call-related monitoring formats and quality standards.
  • Performs call-related and non-call related monitoring, providing trend data to stakeholders.
  • Utilizes a quality monitoring data management system to track performance at the team and individual level.
  • Promotes patient and provider listening programs to identify needs and expectations.
Key Responsibilities
  • Provides actionable data to internal support groups.
  • Coordinates call calibration sessions for Team Leads and Assistant Team Leads.
  • Delivers feedback to Team Leads, Assistant Team Leads, and other management.
  • Prepares internal and external quality reports for management review.


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