Digital Experience Team Lead
hace 1 mes
About TaskUs:
As a leading provider of outsourced digital services, TaskUs empowers technology companies to represent, protect, and grow their brands. Our innovative cloud-based infrastructure enables us to serve clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
Our People First culture has facilitated the expansion of our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. These locations include the Philippines, India, and the United States.
Job Responsibilities:
- Provide mentorship, guidance, and career development to team members.
- Implement escalation channels in accordance with mutually agreed-upon procedures.
- Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Requirements:
- Bilingual in English & Spanish with a minimum B2 proficiency in English.
- 2 years of prior relevant people management experience in the BPO or call center industry.
- A strategic thinker with strong analytical and creative problem-solving skills.
- Experience providing constructive criticism and implementing corrective action plans.
- A high-level understanding of customer confidentiality standards and a passion for the development of teammates.
Work Arrangements:
This position may be based in an on-site location or can be performed remotely.
Equal Opportunities:
In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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