Digital Experience Team Lead

hace 1 mes


Colombia TaskUs A tiempo completo

About TaskUs:

As a leading provider of outsourced digital services, TaskUs empowers technology companies to represent, protect, and grow their brands. Our innovative cloud-based infrastructure enables us to serve clients across various sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has facilitated the expansion of our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries. These locations include the Philippines, India, and the United States.

Job Responsibilities:

  1. Provide mentorship, guidance, and career development to team members.
  2. Implement escalation channels in accordance with mutually agreed-upon procedures.
  3. Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities.
  4. Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  5. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

Requirements:

  1. Bilingual in English & Spanish with a minimum B2 proficiency in English.
  2. 2 years of prior relevant people management experience in the BPO or call center industry.
  3. A strategic thinker with strong analytical and creative problem-solving skills.
  4. Experience providing constructive criticism and implementing corrective action plans.
  5. A high-level understanding of customer confidentiality standards and a passion for the development of teammates.

Work Arrangements:

This position may be based in an on-site location or can be performed remotely.

Equal Opportunities:

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.


  • Digital Experience Lead

    hace 15 horas


    Colombia Coupa Software Inc. A tiempo completo

    At Coupa, we're at the forefront of innovation, leveraging technology to empower our customers with greater efficiency and visibility in their spend. As a Digital Experience Lead, you'll play a pivotal role in taking our Total Business Spend Management platform to the next level. This powerful platform should be as easy and delightful to use as any consumer...


  • Colombia Power Digital Marketing, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Digital Marketing Performance Lead to join our team at Power Digital Marketing, Inc. This role is responsible for driving the growth and performance of Paid Media advertising campaigns across various business types, sizes, and industries.About UsAt Power Digital Marketing, Inc., we are a tech-enabled growth firm...


  • Colombia Digital Harbor Bolivia A tiempo completo

    Job Title: Lead Quality Assurance DirectorAbout Digital Harbor Bolivia: We are a leading digital solutions provider based in Colombia, with a strong presence in LATAM. Our mission is to deliver high-quality digital products and services that meet the evolving needs of our clients.Salary: $80,000 - $100,000 per annum, depending on experience.Job...

  • Team Lead

    hace 6 meses


    Colombia RVStaffing A tiempo completo

    **RedValley**, the fast-growing company in Medellín, We're on the lookout for a dynamic and forward-thinking **Team Lead** to join our exciting venture with **Zivoe**. As a **Team lead,** You'll have the opportunity to support customers with account recovery and handle escalated calls, all while overseeing the performance of our dedicated agents. Your role...


  • Colombia Under Armour, Inc. A tiempo completo

    About Under ArmourAt Under Armour, we strive to empower individuals who aim higher. Our company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as a guiding framework for our teams and are expected qualities of every teammate. These values unite us, acting as rallying cries that remind us why...


  • Colombia Hook + Ladder Digital A tiempo completo

    At Hook + Ladder Digital, we're on a mission to drive growth and success for our clients. As a Paid Media Specialist, you'll play a key role in helping us achieve this goal.Company OverviewWe're a purpose-driven digital marketing agency that defines and co-creates a path to success with each client individually. Our team is passionate about building...


  • Colombia Nagarro Inc A tiempo completo

    Job SummaryWe are seeking a highly skilled Software Development Team Lead to join our team at Nagarro Inc.ResponsibilitiesLead and contribute to projects involving scheme management, distributor management, data synchronization, and notifications.Develop and integrate APIs to connect Salesforce with various systems, such as SAP, facilitating data flow and...

  • Product Strategist

    hace 2 semanas


    Colombia Agileengine, Llc A tiempo completo

    Job Overview">Agileengine, Llc is seeking an experienced Product Strategist to lead the development and implementation of innovative digital lead generation strategies across various platforms. As a key member of our team, you will be responsible for defining user stories, acceptance criteria, and feature requirements based on a deep understanding of...


  • Colombia Tdcx Group A tiempo completo

    **Company Overview**Tdcx Group is a leading provider of transformative digital CX solutions, empowering world-renowned brands to acquire new customers, foster loyalty, and protect their online communities. With a strong global footprint and expertise in fintech, gaming, technology, home sharing, and travel, we help clients achieve their customer experience...


  • Colombia Nagarro A tiempo completo

    Company OverviewNagarro, a leading Digital Product Engineering company, is seeking an experienced Agile Engineering Team Lead to join our dynamic team.Salary: $120,000 - $180,000 per annumJob DescriptionFacilitating Scrum Events: As our Agile Engineering Team Lead, you will be responsible for conducting and facilitating all Scrum ceremonies, including Sprint...


  • Colombia Cafeto Software A tiempo completo

    OverviewCafeto Software is a dynamic software company seeking an experienced Senior User Experience Architect to lead our frontend engineering team. As a key member of our team, you will play a crucial role in shaping the user experience of our digital products and driving innovation.


  • Colombia MyVA Support (MYVAS) A tiempo completo

    Job Title: Senior Lead Project Manager Digital Marketing Web Development Company: MyVA Support (MYVAS) Location: Remote About the Role: We are seeking a Senior Lead Project Manager to join our digital marketing agency. Our projects range from small businesses to comprehensive digital marketing strategies for large enterprises. As we...


  • Colombia Tdcx Group A tiempo completo

    About Tdcx GroupTdcx Group provides innovative digital solutions, empowering top brands to achieve their customer experience goals. Our expertise spans fintech, gaming, technology, and e-commerce.Job Title: Digital Experience DirectorSalary: $90,000 - $120,000 per yearJob DescriptionWe are seeking an experienced Digital Experience Director to lead our...


  • Colombia Power Digital Marketing A tiempo completo

    About Power Digital MarketingAt Power Digital Marketing, we're a team of passionate and driven professionals dedicated to helping businesses thrive in the ever-evolving digital landscape. Our mission is to deliver cutting-edge solutions that drive real results for our clients.


  • Colombia Twilio A tiempo completo

    We are seeking an experienced Senior Graphic Designer to lead our events team in Colombia. This role will be remote and requires approximately 30% travel.About the JobThis position is responsible for maintaining brand consistency across Twilio's high-touch, global virtual and in-person events.Conceptualize creative design work: Lead visual concept...


  • Colombia Nagarro Inc A tiempo completo

    **Job Title:** Software Engineering Team Lead**Job Description:We are a leading Digital Product Engineering company, Nagarro Inc., that is scaling rapidly. Our team works on building products, services, and experiences that inspire and delight users worldwide. We operate at scale across all devices and digital mediums, with a presence in over 33 countries...


  • Colombia Sofka Technologies A tiempo completo

    Transform Your Career as a Technical Director at Sofka Technologies. We are seeking an experienced Engineering Manager to lead our engineering team towards innovative solutions and technological excellence.Key ResponsibilitiesEstablish clear goals and performance metrics for the engineering team.Drive the success of engineering projects by collaborating with...


  • Colombia Tekton Labs A tiempo completo

    At Tekton Labs, we are seeking a skilled Delivery Lead to oversee our digital product management strategy in Latin America. As a key member of our team, you will be responsible for managing project scope, time, and implementation while ensuring effective communication.About the RoleWe are looking for an experienced professional with 3 years of experience in...


  • Colombia Nagarro Inc A tiempo completo

    We are a Digital Product Engineering company scaling rapidly, building products and services across devices and digital mediums. Our team exists globally, with 19,000+ experts in 33 countries. We foster a dynamic, non-hierarchical work culture.Job DescriptionAs Technical Lead, you will lead the development of business-prioritized features from requirements...


  • Colombia Power Digital Marketing, Inc. A tiempo completo

    About the RoleAt Power Digital Marketing, Inc., we're seeking a highly skilled Paid Social Strategist to join our team. This is an exceptional opportunity for a creative and energetic professional with a passion for performance marketing and team management.Key ResponsibilitiesDevelop and execute comprehensive paid social strategies that drive business...