Virtual Account Executive Manager

hace 3 semanas

Colombia Outwork Staffing A tiempo completo

Job Title: Account Executive/Manager

Schedule: US Time Zone

Location: Fully Remote

Salary: 1400 USD – 1700 USD/month

This role is exclusively available to candidates from Latin America. Please submit your resume in English.

We are seeking a dynamic and results-driven professional to join our team as an Account Executive/Manager for a multifamily property management platform. This platform aims to enhance property performance and team member engagement through gamified KPI's. In this role, you will play a crucial part in fostering meaningful connections with our customers, ensuring their engagement and satisfaction through effective communication via email and Zoom.

Responsibilities:
  1. Engage customers proactively through email and Zoom, fostering strong relationships and understanding their needs.
  2. Monitor email boxes and ticket queues and provide system support to clients via HubSpot.
  3. Utilize the application to its fullest potential, ensuring customers derive maximum value from our product. Become an expert on our product and services in order to support clients and make recommendations for training, product use, customizations, and feature requests.
  4. Administrating client instances within our software by creating KPI's, challenges, bonus trackers, etc. as well as user and company administration and configuration.
  5. Liaise with product and engineering teams to communicate client needs and requests.
  6. Advise on User Interface changes based on feedback and engagement data.
  7. Survey clients through feedback and NPS surveys to understand where we need to be better as a team or are currently providing value.
  8. Liaise with sales to provide documentation on value and client feedback that can be used to win new business.
  9. Analyze and measure client performance data and engagement to provide clients with reporting and create case studies using client data.
  10. Provide high-touch customer service by continually monitoring customer engagement in the app, stepping in to train whenever necessary.
  11. Function as an onboarding specialist, ensuring new customers are up and running as quickly as possible.
  12. Build and document the onboarding process to be replicable for a fast-growing, lean team. Build and document policies and procedures for the client success and onboarding function of a startup company.
  13. Define and track KPIs to measure success in customer engagement and onboarding.
  14. Conduct and lead Zoom calls for onboarding, training, and ongoing engagement, utilizing video to enhance communication.
  15. Create training videos and documentation to be used in onboarding and support and referenced as part of a company Knowledge Library.
  16. Proactively ask questions and be able to read between the lines of clients' needs to understand their pain points and workflow and make recommendations based on what you know of their jobs, industry, and use of our application.
  17. Audit and review client data to identify missing or erroneous information before going live and monitor ongoing transmission of data to ensure quick response to integration issues.
Requirements:
  1. Bachelor's degree in Business, Marketing, or a related field.
  2. Willingness to work US timezone.
  3. Proven experience in account management, customer success, or a related role.
  4. Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly.
  5. Proficient in using email and Zoom for customer engagement and communication.
  6. Strong analytical skills to interpret customer data and make informed decisions.
  7. Ability to work independently and collaboratively in a team-oriented environment.
  8. Demonstrated problem-solving and decision-making abilities.
  9. Familiarity with CRM software is a plus. (HubSpot preferred)
  10. Familiarity with Business Intelligence tools and data analytics software.
  11. Strong internet connection in order to support sharing screens and video conferencing.
  12. Preferred experience in the apartment industry.
  13. Experience with Key Performance Indicators and performance management.
  14. Working knowledge of gamification.
  15. Strong attention to detail.

If you are passionate about building lasting relationships with customers, driving engagement, and contributing to the success of a dynamic company with a positive culture, we encourage you to apply. We look forward to welcoming a talented and motivated individual who shares our commitment to customer satisfaction and success.

When applying, state you found this job on Pangian.com Remote Network.

  • Account Manager

    hace 5 meses

    Colombia, Huila Laborintos A tiempo completo

    **Plataforma Tecnológica líder en la industria busca integrar a su equipo un **Account Manager **con al menos 4 años de experiência en negociaciones comerciales con proveedores.***: **Responsabilidades**: - Desarrollar y mantener relaciones comerciales sólidas con los proveedores actuales de la compañía. - Buscar y negociar constantemente con nuevas...

  • Salesforce Account Executive

    hace 4 semanas

    Colombia Salesforce, Inc. A tiempo completo

    Job Title: Salesforce Account ExecutiveAre you a sales professional looking to drive growth and success in the cloud industry? We are seeking a highly motivated and experienced Salesforce Account Executive to join our team in Colombia.Job Description:As a Salesforce Account Executive, you will be responsible for driving the high growth of Marketing Cloud and...

  • Account Executive

    hace 6 meses

    Colombia, Huila Salesbox A tiempo completo

    SALESBOX, an on-Demand Sales company is looking to expand its team by adding a new SALES ACCOUNT EXECUTIVE. Must have an excellent written English skillset **IF YOU ARE NOT VERY PROFICIENT writing custom proposals, contracts this job is not for you.** We are looking for an experienced Sales Account Executive to join our Sales department. You will act as a...

  • Account Manager

    hace 1 mes

    Colombia Juleshq A tiempo completo

    Hi there! We are Jules and our client is looking for an Account Manager! Position Overview: We are seeking an experienced and proactive Account Executive to provide day-to-day support in managing, monitoring, and growing our clients' digital advertising programs. You will collaborate closely with clients to deeply understand their business goals...

  • Account Executive

    hace 3 semanas

    Colombia Outwork Staffing A tiempo completo

    Account Executive | Outwork Staffing | ColombiaJob Title: Account Executive/ManagerSchedule: TBD – US Time ZoneLocation: Fully RemoteThis role is exclusively available to candidates from Latin America. Please submit your resume in English.Salary: 1400 USD – 1700 USD/monthWe are seeking a dynamic and results-driven professional to join our team as an...

  • DIGI Account Executive

    hace 4 semanas

    Colombia Salesforce, Inc. A tiempo completo

    Job Description AE de Digital (MC y CC) en Colombia para cuentas financieras (Incluye Medellín, Bogotá, Cali). Cuentas nominadas clientes y algún new logo. Prime Named Account Executive We are looking for a Prime Named Account Executive, responsible for driving the high growth of Marketing Cloud and Commerce Cloud products within a set of named...

  • Account Manager

    hace 5 meses

    Colombia Lean Tech A tiempo completo

    Lean Tech is a** fast-growing** company located in **Medellín, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial, **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for professionals to **grow** and **boost** their careers. Working with us means...

  • Account Manager

    hace 2 meses

    Colombia Mcleoddigital A tiempo completo

    McLeod Digital Marketing is growing and we’re excited to add a few more awesome people to our team! We’re currently hiring for an Account Manager. Our low-stress environment is perfect for great collaborators. We’re looking for people with previous agency experience, but are open to candidates that are a great fit. Role Description This is a...

  • Account Manager

    hace 5 meses

    Colombia Lean Tech A tiempo completo

    Lean Tech is a** **fast-growing** company located in **Medellin, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial,** **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for professionals to **grow** and **boost** their careers. Working with us means...

  • Account Manager

    hace 6 meses

    Colombia Lean Tech A tiempo completo

    Lean Tech is a** **fast-growing** company located in **Medellin, Colombia**. We currently have one of the most prominent networks within the **entertainment**, **financial,** **and **logistics** industries. Our corporate projections represent **hundreds** of opportunities for professionals to **grow** and **boost** their careers. Working with us means...

  • Account Executive

    hace 4 semanas

    Colombia Apollo A tiempo completo

    Drive Revenue Growth as an Account Executive at ApolloApollo.io is a leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally. As an Account Executive, you will play a critical role in driving new business and expansion revenue across our largest customer segment.Key Responsibilities:Lead the full deal...

  • Account Executive

    hace 2 meses

    Colombia Buk Perú A tiempo completo

    Si tu sueño es trabajar en una empresa joven, en constante crecimiento y con una misión y visión centrada en las personas, su bienestar y su desarrollo profesional, entonces esta oportunidad es para ti! En Buk estamos buscando a nuestr@ próxim@ Account Executive, quien tendrá el objetivo de llevar procesos de venta completos con empresas y...

  • Account Executive

    hace 5 meses

    Colombia NeoWork A tiempo completo

    Hey there! NeoWork is on the lookout for dynamic individuals who are ready to redefine the world of virtual assistance. At NeoWork, we're not just a team; we're a collective force and we're scaling! Our core values include prioritizing mental health, communicating proactively, growing 1% every day, and embracing the new method of work. We are looking for an...

  • Account Executive

    hace 6 meses

    Colombia LatamCent A tiempo completo

    We are seeking a dynamic and results-driven Account Executive to join our Flxpoint sales team. This role is pivotal in driving our business growth by engaging with prospects, understanding their unique needs, and demonstrating how Flxpoint can add value to their business. **Key Responsibilities**: **Inbound Response and Qualification**:Promptly respond to...

  • Strategic Account Leadership Manager

    hace 6 días

    Colombia True Story Public Relations A tiempo completo

    Job DescriptionWe are seeking a skilled Strategic Account Leadership Manager to lead our clients' accounts and provide expert counsel on opportunities and situations. This role requires strong leadership, strategic thinking, and exceptional communication skills.About the RoleThis position is responsible for leading client relationships, providing strategic...

  • Strategic Account Development Executive

    hace 1 semana

    Colombia Twilio A tiempo completo

    **Customer Success at Twilio**As a Strategic Account Executive at Twilio, you will be responsible for developing and expanding our relationships with key customers in the Hightech Communications platform industry.### Key Responsibilities* Manage and grow our most important Hightech customer accounts to drive revenue and gross margin growth* Develop and...

  • Federal Account Executive II

    hace 6 días

    Colombia SigNet Technologies A tiempo completo

    Job Title: Federal Account Executive IIThis is a key role for expanding our client base, driving revenue growth, and fostering long-term relationships. The Federal Account Executive II plays a crucial part in proactively identifying new opportunities, developing strategic plans, and collaborating with internal teams to deliver innovative security solutions...

  • Strategic Account Executive

    hace 2 semanas

    Colombia Twilio A tiempo completo

    Join the team as Twilio’s next Strategic Account Executive . Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to...

  • Account Manager

    hace 5 meses

    Colombia ENG A tiempo completo

    The Role: An Account Manager at ENG fosters long-term relationships with existing clients, driving customer retention, and loyalty. By providing exceptional service and support, Account Managers aim to enhance the possibility of cross-selling and generating referrals from satisfied clients. Additionally, Account Managers play a critical role in ensuring a...

  • Account Manager

    hace 2 semanas

    Colombia TeamCore Solutions A tiempo completo

    ¡Se busca Account Manager para el sector retail en Colombia! ¿Eres un apasionado del sector retail con experiencia en SaaS y venta consultiva? ¡Esta es tu oportunidad! Buscamos un Account Manager dinámico y orientado a resultados para unirse a nuestro equipo. En este puesto, serás responsable de gestionar y hacer crecer una cartera de clientes del...