Operations Management Lead

hace 1 día


Medellín, Antioquia, Colombia TaskUs A tiempo completo

Job Overview:

TaskUs is seeking a highly skilled Operations Manager to join our team. As an Operations Manager, you will be responsible for managing the day-to-day business operations, leading a team of up to 150 FTE, and reporting into the Sr. Operations Manager.

Key Responsibilities:

  • Manage TaskUs client relationships and be the POC on a day-to-day basis.
  • Provide updates on performance and present in business reviews (weekly, monthly, quarterly, and annually).
  • Work closely with team leaders and teammates to ensure they have the necessary skills and knowledge to succeed.
  • Ensure KPIs are met consistently and solve business problems through innovation.

Requirements:

  • Two plus years of managing supervisors in the call center environment; BPO experience is a plus.
  • One plus year of client management experience.
  • (Nice to have) Bachelor degree in business administration or management.
  • Excellent communication and presentation skills.

Work Environment:

This role will be based in one of our offices in San Antonio, TX, New Braunfels, TX, or Harlingen, TX, or our work from home location, Cirrus. We ask that Operations Managers have an open and flexible schedule, with hours of operation dependent on clients' needs.


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