Senior IT Infrastructure Specialist

hace 1 semana

Medellín, Antioquia, Colombia Amwell A tiempo completo
Job Title: Systems Administrator

About the Role:

Amwell is seeking a highly skilled Systems Administrator to join our Information Technology department. As a critical member of our team, you will be responsible for supporting our corporate IT infrastructure, including servers, platforms, and other systems.

Key Responsibilities:

  • Provide timely and effective support for IT help desk infrastructure-related tickets and tasks
  • Lead IT infrastructure and platform-related projects, ensuring 99.9% uptime and availability
  • Assume ownership of projects from beginning to end, providing clear and concise communication to management and stakeholders as needed
  • Ensure timely resolution of open trouble tickets and change requests, logging all changes made to our infrastructure via our Change Blog site
  • Manage after-hours and emergency maintenance as needed, participating in on-call rotation every ~8 weeks
  • Test patches/updates via dedicated test systems and groups prior to releasing patches to the general userbase, providing written notice to userbase of upcoming patches
  • Maintain patching platform duties, including monitoring license usage, group distribution, and generating reports for inventory and audits
  • Ability to quickly isolate issues and drive them to resolution
  • Understanding of fundamentals of Windows security and patch management best practices
  • Regular backup/restore job monitoring and testing
  • Ensuring proper resources are always backed up
  • Understanding and configuring Resource Groups' ownership, membership, permissions, controls
  • Basic proficiency with networking protocols, including TCP/IP, SSL, VPN, DNS, DHCP
  • The candidate must be able to follow Administrator best practices and work both independently and as a contributor to a team
  • The candidate must be security conscious and use best practices in daily work
  • The candidate must have excellent communication skills

Requirements:

  • Minimum 5-7 years of hands-on experience in an Administrator role within an enterprise environment
  • Industry certifications from Microsoft (MCSE, MCSM, MCITP, VMware VCP) are preferred

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We're a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Additional Benefits:

  • Medical Plan Coverage provided by Colmédica
    • 100% paid by Amwell for employee coverage
    • 50% paid for spouse or dependent coverage
  • Plan Coverage provided by Pan American
    • 100% paid by Amwell for 12 monthly salaries
  • Hybrid Allowance
    • 311,850 COP provided by Amwell
  • Paid Time Off
    • 20 days of Annual Leave
    • 4 Mental Health Days
    • 1 Day of Service/Volunteering
    • 1 Day for Birthday (taken within birthday month)
    • 1 day of family day per 6 months
  • Maternity Leave 18 weeks
    • 100% paid by Amwell
  • Parental/Paternity Leave 2 mandatory weeks + 4 weeks
    • 100% paid by Amwell for a total of 6 weeks
  • Mental Health and Resiliency
    • You have access to Calm at no cost
  • Virtual Second Opinion with the Cleveland Clinic Coverage
    • Provided by Amwell at no cost for employees
  • LinkedIn Learning
    • Provided by Amwell at no cost
  • Rewards and Recognition
    • Employees will be eligible to participate in Amwell's recognition program, Bucketlist
  • Service Anniversaries
    • Employees will receive recognition and points via Bucketlist for service milestones
  • Annual Bonus
    • Employees will be eligible for Amwell's Corporate Performance Bonus Program
  • Referral Program
    • Employees may be eligible for a referral bonus for referring candidates to open roles

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