Manager, Customer Success
hace 2 semanas
Manager, Customer Success - Brazil Market
As the Manager of HubSpot's Brazil Customer Success Team, you will play a pivotal role in shaping the success of our customers and team in one of our fastest-growing markets. You'll be responsible for hiring, developing, and coaching a high-performing team of Customer Success Managers (CSMs) who are dedicated to helping Brazilian businesses thrive with HubSpot.
This role goes beyond management—you'll be a strategic partner, working cross-functionally with Sales, Contract management, Onboarding, Technical support, Marketing, and other teams to deliver an exceptional customer experience. Your leadership will directly impact customer retention, growth, and long-term success in Brazil.
We're looking for a dynamic, customer-obsessed leader with a problem-solving mindset, strong analytical skills, and the ability to inspire and develop a team. If you're passionate about empowering both customers and CSMs to grow, and you have the experience to prove it, this is your opportunity to make a significant impact at HubSpot. Come lead with us and help shape the future of HubSpot in Brazil
In this role, you'll get to
- Hire, train, and mentor a team of Customer Success Managers, fostering a high-performance culture and professional growth.
- Define and implement customer success strategies tailored to the Brazilian market, ensuring alignment with regional and company goals.
- Track team performance using key metrics (e.g., retention, expansion) and drive continuous improvements.
- Drive customer retention and expansion opportunities by ensuring the team delivers measurable value to customers.
- Act as the escalation point for complex customer issues, ensuring quick and effective resolutions while maintaining customer satisfaction.
- Work closely with Sales, Product, Support, Contract Management, Partner Development and Marketing teams to improve the customer experience and drive revenue growth.
- Gather and analyze customer feedback to influence product development and improve service offerings.
- Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in the leadership team.
- Contribute to and co-manage regional and organization-wide initiatives focused on the development of the Brazilian market and the brand positioning of HubSpot in the country.
We are looking for people who have
- Trilingual with business level proficiency in Portuguese, English and Spanish.
- Experience managing a customer facing team servicing the Brazilian tech market.
- Experience working at a Marketing, Software, management and/or Consulting company.
- A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment.
- Record of success collaborating with all levels of internal management.
- Experience navigating and resolving customer escalations.
- A proven track record of executing bold growth strategies and overperforming against company targets and expectations.
- Excellent leadership, organizational, problem solving, and decision-making skills.
- An entrepreneurial and curious spirit with initiative and drive to pursue new ideas.
- A deep understanding of Marketing, Sales and Customer Success best practices.
- A background using data to analyze results and make decisions.
- The ability to communicate effectively in small and large groups.
This role is open to remote candidates that are based in Colombia.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers.
If you are joining our Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as HubSpot's annual PEER week, your Product Group Summit, and other in-person gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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