Warehouse Supervisor

hace 4 semanas

Colombia Pandora AS A tiempo completo

About the Role:

The Warehouse Supervisor - Fulfillment is a critical member of the Warehouse Management team at Pandora's US Distribution Center. This role plays a vital part in ensuring that customer orders are handled efficiently and accurately.

Key Responsibilities:

  • Manage all functional areas related to Order Fulfillment, including leading a team of order selectors and ensuring key performance metrics are achieved.
  • Provide coaching and guidance to ensure the team stays engaged and motivated to achieve performance metric objectives.
  • Monitor daily workflow and distribute work efficiently, cultivating a culture of quality, continuous improvement, and accountability for results.
  • Ensure that orders flow into and through the system properly, conducting detailed analysis around picking trends, team performance, and process flows to identify root causes of service failures and opportunities for continuous improvement.
  • Lead projects to drive continuous improvement in efficiency and key performance metrics such as units picked per hour, end-to-end cycle time, and cost per unit.
  • Recruit, train, and coach employees, creating and maintaining standard operating procedures (both internally and globally).
  • Coordinate and administer the quarterly performance management process for the team, initiating, coordinating, and enforcing operational and personnel policies and procedures.
  • Lead quarterly warehouse and systems closures and clean-ups, corresponding closely with the global team to ensure proper execution of departmental standard operating procedures internally and in the field.
  • Partner and develop rapport with temp agencies, forecasting temporary staff needs throughout the year.

Requirements:

  • Bachelor's degree in business, management, economics, leadership, or a related field.
  • Previous experience working in a high-volume pick & pack distribution environment.
  • Ability to manage and motivate a diverse workforce, including temporary employees, in a high-pressure operation environment.
  • Possess an exceptional knowledge of innovative distribution practices and technologies, WMS systems, RF, and TMS.
  • Strong analytical/quantitative skills with a proven thought process, including the use of emerging trends to understand the dynamics of each category and business impact.
  • Excellent inventory control, product packaging, records maintenance, and cost and pricing methodology skills.
  • Demonstrated leadership, including the ability to lead, develop, and manage a high-performing team.
  • Excellent computer skills, specifically Microsoft Office Suite.
  • Green Belt – Six Sigma a plus, but not required.

Our Rewards:

  • Comprehensive medical, dental, and vision insurance with multiple plan options available based on your individual or family needs.
  • An exceptional 401(k) plan with a 6% employer match and 100% immediate vesting.
  • Tuition reimbursement for Associate, Bachelor, and Master degrees.
  • Employee Jewelry discount program.
  • A peer-to-peer recognition program which allows employees to redeem recognition points for merchandise and travel.
  • A dedicated cafeteria where we offer free breakfast & lunch.
  • A free, individual gym membership, located only one block away from the US DC.
  • An array of paid time off benefits such as, vacation, sick, personal days, volunteer day, celebration day, 10 company-recognized holidays.

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