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hace 2 meses
We are seeking a highly skilled Data Analytics Solution Expert to join our Resilience Analytics team at Scotiabank. As a key member of our team, you will play a critical role in driving a data-driven approach to technology resiliency across the enterprise.
Key Responsibilities- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Identify patterns in data to recommend areas of continued study for risk mitigation that will improve technology stability.
- Act as a business process transformation subject matter expert, where there is a dependence on data gathering and consolidation from multiple business lines to understand Technology Service Performance and key areas of risk to system stability and resiliency.
- Innovate to streamline and automate processes within Resilience Analytics, with an eye to the dimensions of data quality, including timeliness, completeness, and consistency.
- Guide the engineering team in architecting data solutions involving ETL from data sources and streamlining presentation in dashboards.
- Champion and promote processes that are designed to enhance data quality, and work collaboratively with stakeholders to design and implement improvements when gaps are identified.
- Interface and manage stakeholders and data contributors across multiple business units and regional reporting processes, while providing ongoing support and guidance to global process stakeholders and support teams.
- Provide quality daily, weekly, monthly, and quarterly reporting for various risk departments within the bank, and lines of businesses.
- Framing documents for your audience is a key skill required for this role.
Reporting to the Director, Resilience Analytics Technology Resilience and Reliability, the Data Analytics Solution Expert will be a senior contributor to the overall success of the Technology Internal Controls and Regulatory Management for GTEP by ensuring goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives.
DimensionsThe role will drive a data-driven focus on technology resiliency across the enterprise. You will lead and be a key contributor to a few key core initiatives that will involve designing metrics, finding data points, working with engineering teams on solutions, and designing resulting dashboards. On a day-to-day basis, you'll be reviewing current dashboards and data to provide insights into potential areas of risk for review and investment. You will also create presentations and reports for our risk committees and regulators.
You will champion this data-driven approach through the development and publication of effective dashboards that measure Technology Service performance. You will also be key to organizational change management, including communication, and the development/roll-out of training. A key deliverable will be required board and regulatory reporting on Technology Service performance.
Requirements- 5+ years in as a technical analyst or business analyst resource (or performing such roles) in a data analytics environment providing insights into data.
- At least 5+ years of progressive hands-on working experience in Business/System Analysis with a demonstrated focus on process design and organizational change management in an enterprise-sized technology environment.
- 3+ years of working experience in IT Service Management (ITSM); spanning Service Requests, Incidents, Problems, Changes, Releases, and the Configuration Management Databases (CMDB).
- Leadership understanding of technical data solutions (interfaces, Data connections, ETL, data visualization such as Power BI). Familiarity with Python.
- 3+ years of working experience in writing for and presenting to an executive level (VP+ audience) & can demonstrate the ability to synthesize quantitative & qualitative information and content for this audience. The same in Spanish is an asset.
- Proven interpersonal and negotiation skills that allow you to build consensus and obtain co-operation from both support teams and senior management.
- 5+ years of experience developing, leading, and coaching teams.
- Completed a post-secondary education; ITIL Foundations certified (versions 3 and/or 4); versed in business analysis, and technical areas of development as it relates to data analytics.
- Project Management or Risk Management experience or certifications is an asset.
- Organizational change management experience is an asset.
- Experience in facilitation and creating and running workshops is an asset.
