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IT Service Delivery Manager
hace 2 semanas
**Job Summary**
Sutherland is looking for an IT Service Delivery Manager to lead our IT service delivery team. The successful candidate will have strong leadership and technical skills to manage the team's daily operations and ensure high-quality service delivery to our clients.
**Key Responsibilities:**
- Lead the IT service delivery team to achieve business objectives and quality standards
- Develop and implement service level agreements (SLAs) with clients
- Manage budgets and resource allocation to ensure efficient service delivery
- Foster collaboration with internal stakeholders to resolve technical issues
- Identify opportunities for process improvements and implement changes
**Requirements:**
- 5+ years of experience in IT service management or related field
- Proven track record of leading high-performing teams
- Strong technical skills in areas such as cloud computing, cybersecurity, and data analytics
- Excellent communication and interpersonal skills
