Digital Analytics Manager
hace 7 días
Job Title: Manager - Business Product Owner - Digital & Analytics (Customer Experience)
Johnson & Johnson is seeking a Manager - Business Product Owner - Digital & Analytics (Customer Experience) to join our IM Deliver team. This role will focus on enhancing customer services operations within IM Global Deliver through advanced modeling and simulation techniques.
Key Responsibilities- KPI Development & Monitoring:
- Define, track, and report on critical KPIs related to supply chain efficiency and effectiveness.
- Collaborate with cross-functional teams to ensure alignment on performance metrics.
- Develop insights to support root-cause-analysis and action planning.
- Foster a data-driven culture in operations.
- Develop and implement predictive models to optimize customer services.
- Conduct simulations to assess cost and capacity.
- Review customer order patterns for service optimization.
- Analyze historical data to identify trends and patterns that inform strategic decision-making.
- Deploy advanced analytics to analyze customer journey.
- Deploy Customer Journey Orchestration to improve customer experience.
- Education:
- Master's or Ph.D. in Data Science, Statistics, Computer Science, Engineering, or a related field.
- Minimum of 8 years of experience in data science or analytics roles, preferably within the pharmaceutical or logistics sectors.
- Proven track record of developing models that drive operational improvements.
- Proficiency in programming languages such as Python or R for data analysis and modeling.
- Strong experience with SQL for data manipulation and extraction.
- Familiarity with statistical analysis tools and methodologies (e.g., regression analysis, A/B testing).
- Excellent communication skills with the ability to present complex data insights to non-technical stakeholders.
- Strong problem-solving skills and the ability to work independently as well as collaboratively across teams.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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