Multichannel Support Specialist

hace 3 días


Bogotá, Bogotá D.E., Colombia Indriver A tiempo completo

Indriver is seeking a highly skilled Multichannel Support Specialist to join our US-based team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities

In this role, you will:

  • Handle customer inquiries and concerns via phone, email, chat, and other platforms.
  • Provide timely and effective responses to customer issues, escalating complex cases when necessary.
  • Collaborate with team members to ensure seamless customer support and consistent results.
Requirements

To excel in this position, you should have:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of Google products and e-hailing industry trends.
  • Experience with customer service software and CRM systems.


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