Multilingual Operations Supervisor
hace 5 días
At goFLUENT, we provide innovative language learning solutions. As a Multilingual Operations Supervisor, you will play a key role in our organization's success. The position is based in Bogotá, Colombia and reports to the Mexico office.
About UsWe are a leading provider of distance language learning solutions that combine eLearning technology, live virtual classrooms, group lessons, and interactive coaching. Our team consists of over 1000 foreign language trainers worldwide.
The RoleYou will manage a team of approximately 50 trainers, ensuring consistent and high-quality lesson delivery on a mass scale. Key responsibilities include:
- Managing trainer performance and productivity
- Ensuring compliance with internal KPIs
- Proposing and following up on trainer performance improvements
- Leading team recruitment activities
- Overseeing HR aspects of the trainer team
- Coodinating with internal teams to resolve issues
To be successful in this role, you will need:
- Minimum of 3-5 years of managerial experience
- Bilingual English/Spanish
- Excellent communication, leadership, and interpersonal skills
- Ability to adapt quickly to changing business needs and processes
- Ability to multitask and work under pressure
- Bachelor's or College degree
As a member of our team, you can expect:
- A dynamic and diverse company culture with colleagues from over 20 countries
- A fast-growing, young, and cheerful work environment
- Constant training and access to our platform's languages
- A competitive salary: $40,000 - $60,000 per year (full-time, Monday to Friday)
This is a full-time position, requiring a commitment of at least 8 hours a day. We offer a comprehensive benefits package and opportunities for growth and development. If you're passionate about leadership and education, we encourage you to apply.
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