Multilingual Operations Supervisor

hace 1 semana


Bogotá, Bogotá D.E., Colombia Gofluent A tiempo completo

Globally, goFLUENT, a leading provider of distance language learning solutions, combines innovative eLearning technology with live virtual classrooms, group lessons, and one-on-one coaching. With over 1000 trainers worldwide, we conquer bigger markets as we expand our expertise in mobile learning technologies and grow partnerships with world-class institutions like the Harvard Business Review and The New York Times.

We provide the necessary organization and communication for a healthy and successful working environment at goFLUENT. As a Multilingual Operations Supervisor, you will play a key role in ensuring the performance and productivity of our foreign language trainers worldwide.

Your responsibilities include:

  • Managing a team of approximately 50 trainers based around the world
  • Ensuring consistent and high-quality lesson delivery on a large scale
  • Maintaining trainer compliance with internal KPIs
  • Proposing and following up on trainer performance improvements
  • Taking the lead in team recruitment activities
  • Overseeing HR aspects of the trainer team
  • Cordinating with internal teams to provide solutions when issues arise
  • Conducting quarterly performance reviews of trainers

To succeed in this role, you will need:

  • A minimum of 3-5 years of managerial experience
  • Bilingual English/Spanish skills
  • Excellent communication, leadership, and interpersonal skills
  • The ability to quickly adapt to changing business needs and processes
  • The ability to multitask and work under pressure
  • Experience in teaching is a plus
  • Experience in working in multicultural environments is a plus
  • A Bachelor's or College degree

In return, we offer:

  • The opportunity to work with colleagues who truly care about each other and from whom you can learn and teach
  • The experience of joining a high growth/high traction organization working in an international, young and cheerful environment


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