Customer Service Representative Lead

hace 1 semana


Bogotá, Bogotá D.E., Colombia BetterWase A tiempo completo
About the Role

We are seeking a seasoned customer service professional to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our clients, navigating complex health carrier processes and procedures, and educating them about their healthcare benefits.

This is an exciting opportunity to work with a growing company that values your skills, time, and work-life balance. You will be part of a collaborative and professional environment, working on mainly outbound campaigns to engage and assist customers with purpose.

Responsibilities
  • Provide top-notch customer service through active listening, empathy, and patience.
  • Analyze situations and propose effective solutions, using critical thinking and problem-solving skills.
  • Handle multiple tasks efficiently while maintaining high service quality.
  • Quickly adapt to new processes and industry changes.
Requirements

To succeed in this role, you must have:

  • 4+ years of experience in English-speaking call centers.
  • 2+ years of continuous experience in U.S. healthcare customer service (preferred).
  • Detailed knowledge of Excel/Google Sheets.
  • Strong conflict resolution and customer engagement skills.
What We Offer
  • A competitive base salary.
  • A 40-hour workweek, Monday to Friday only.
  • No work on Colombian or U.S. holidays.
  • A collaborative and professional environment.
  • Mainly outbound campaigns to engage and assist customers.


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