Customer Service Representatives

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

This is a remote position.Role Name: Customer Service Representative (CSR)Schedule: Agent 1: Monday to Friday, 7:30am to 4:30pm Hemet, CA time with an hour unpaid break Agent 2: Monday to Friday, 11:30am to 7:30pm Hemet, CA time with a 30-minute paid break Client OverviewJoin a rapidly growing, established HVAC service provider that's revolutionizing customer service in the heating and air conditioning industry.
This innovative company invests heavily in customer acquisition and values exceptional customer service as a cornerstone of their success.
With a modern, technology-driven approach to service delivery and a commitment to customer satisfaction, they're seeking talented individuals to join their dynamic team.Job DescriptionStep into an exciting role where you'll be the vital link between customers and essential HVAC services, handling high-value customer interactions worth hundreds of dollars per call.
As a Customer Service Representative, you'll leverage modern technology platforms to ensure seamless service delivery while building lasting customer relationships.
This position offers excellent growth potential with performance-based incentives, allowing you to directly impact business success while developing your career in customer service excellence.
You'll work with a supportive team in a fast-paced environment where every call matters and your contribution makes a real difference in customer satisfaction.Responsibilities Provide exceptional customer service through professional phone support Handle incoming service requests with urgency and attention to detail Schedule and coordinate service appointments using modern CRM technology Process customer information and maintain accurate digital records Conduct strategic follow-up calls to maximize customer satisfaction Manage technician scheduling and dispatch operations Identify and pursue opportunities to offer maintenance contracts Execute outbound calling campaigns using provided scripts Perform administrative tasks during non-peak periods Maintain detailed customer interaction records Coordinate with field technicians to optimize service delivery Requirements Proven customer service experience with excellent English communication skills Strong computer literacy and ability to master CRM systems Professional phone manner with clear articulation Detail-oriented with excellent data entry accuracy Ability to work US Pacific time zone hours Reliable high-speed internet connection Strong multi-tasking abilities in a fast-paced environment Problem-solving skills with a customer-first mindset Experience with or ability to quickly learn scheduling software Comfortable with performance metrics and bonus structures Basic technical aptitude for learning new systems Professional home office environment for remote work Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_22026_JOB

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